# Gorgias in September 2022: incidents, uptime and changes

> Gorgias in September 2022: 6 incidents on its status page (2 major or critical), 97.21% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2022/09
Last updated: 2022-10-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 1
- By vendor impact label: major 2, minor 4
- Uptime (vendor-reported): 97.21% free of major/critical incidents, 95.35% free of any incident; outage time 20 h 3 min, incident time 33 h 25 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2022](https://rewindex.com/company/gorgias/2022/08.md) · Next: [October 2022](https://rewindex.com/company/gorgias/2022/10.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Increased error rates](https://rewindex.com/company/gorgias/incidents/4kn1t3d39f6k.md) | major | 2022-09-15 20:47 UTC | 2022-09-15 22:05 UTC | 1.3 h | resolved |
| [Instagram direct messages are not pulling for some customers](https://rewindex.com/company/gorgias/incidents/9zhjnmqtld81.md) | major | 2022-09-21 14:08 UTC | 2022-09-22 08:53 UTC | 19 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Stale results in customers search feature](https://rewindex.com/company/gorgias/incidents/q2yqnsb2glyj.md) | minor | 2022-09-03 15:49 UTC | 2022-09-03 20:00 UTC | 4.2 h | resolved |
| [Increase in latency and error rate](https://rewindex.com/company/gorgias/incidents/ntqt9cg2422b.md) | minor | 2022-09-06 18:57 UTC | 2022-09-06 22:02 UTC | 3.1 h | resolved |
| [Increased error rates](https://rewindex.com/company/gorgias/incidents/4kn1t3d39f6k.md) | major | 2022-09-15 20:47 UTC | 2022-09-15 22:05 UTC | 1.3 h | resolved |
| [Agents being logged out of the mobile App](https://rewindex.com/company/gorgias/incidents/nwdwbt6jh0ww.md) | minor | 2022-09-20 08:40 UTC | 2022-09-20 11:37 UTC | 3.0 h | resolved |
| [Instagram direct messages are not pulling for some customers](https://rewindex.com/company/gorgias/incidents/9zhjnmqtld81.md) | major | 2022-09-21 14:08 UTC | 2022-09-22 08:53 UTC | 19 h | resolved |
| [Outgoing messages delays for some clusters](https://rewindex.com/company/gorgias/incidents/5zbxdzq8mytq.md) | minor | 2022-09-29 08:02 UTC | 2022-09-29 11:11 UTC | 3.1 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Infrastructure upgrade](https://rewindex.com/company/gorgias/incidents/vrjljbd2q5x8.md) | maintenance | 2022-09-04 16:10 UTC | 2022-09-04 18:01 UTC | 1.9 h | resolved |

## Cite this

Gorgias posted 6 status incidents in September 2022 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2022/09
- Citation: Gorgias, “Gorgias in September 2022” (2022-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2022/09 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in September 2022 (2022-09-01)](https://rewindex.com/company/gorgias/2022/09)`


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Canonical: https://rewindex.com/company/gorgias/2022/09 · Markdown: https://rewindex.com/company/gorgias/2022/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:38:24.099Z