# Gorgias in August 2022: incidents, uptime and changes

> Gorgias in August 2022: 5 incidents on its status page (2 major or critical), 98.19% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2022/08
Last updated: 2022-09-01T00:00:00Z

- Incidents posted: 5 (major/critical: 2) · Maintenance: 3
- By vendor impact label: critical 1, major 1, minor 2, none 1
- Uptime (vendor-reported): 98.19% free of major/critical incidents, 98.03% free of any incident; outage time 13 h 26 min, incident time 14 h 37 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2022](https://rewindex.com/company/gorgias/2022/07.md) · Next: [September 2022](https://rewindex.com/company/gorgias/2022/09.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Helpdesk is experiencing an outage](https://rewindex.com/company/gorgias/incidents/8ff8ps1dr15c.md) | critical | 2022-08-26 19:37 UTC | 2022-08-26 20:55 UTC | 1.3 h | resolved |
| [Increase in latency and error rate](https://rewindex.com/company/gorgias/incidents/k4b1sccv36jf.md) | major | 2022-08-30 11:45 UTC | 2022-08-30 23:53 UTC | 12 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Macro usage count missing from 08/03 to 08/09](https://rewindex.com/company/gorgias/incidents/2f6rwg399plh.md) | none | 2022-08-02 22:00 UTC | 2022-08-02 22:00 UTC | 0 min | resolved |
| [Increased latency and performance issues for some customers](https://rewindex.com/company/gorgias/incidents/30bzd0nmx1r1.md) | minor | 2022-08-09 19:27 UTC | 2022-08-09 20:12 UTC | 45 min | resolved |
| [Delayed executing actions](https://rewindex.com/company/gorgias/incidents/6dfd05l22hjk.md) | minor | 2022-08-18 14:15 UTC | 2022-08-18 14:41 UTC | 26 min | resolved |
| [Helpdesk is experiencing an outage](https://rewindex.com/company/gorgias/incidents/8ff8ps1dr15c.md) | critical | 2022-08-26 19:37 UTC | 2022-08-26 20:55 UTC | 1.3 h | resolved |
| [Increase in latency and error rate](https://rewindex.com/company/gorgias/incidents/k4b1sccv36jf.md) | major | 2022-08-30 11:45 UTC | 2022-08-30 23:53 UTC | 12 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Infrastructure upgrade](https://rewindex.com/company/gorgias/incidents/04j4ctgwngr9.md) | maintenance | 2022-08-28 16:00 UTC | 2022-08-28 18:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Infrastructure reboot](https://rewindex.com/company/gorgias/incidents/bmrkx1g1w0ww.md) | maintenance | 2022-08-29 03:15 UTC | 2022-08-29 03:44 UTC | 29 min | resolved |
| [\[Scheduled\] Infrastructure Reboot for Australia Cluster](https://rewindex.com/company/gorgias/incidents/zk8mr930mt9m.md) | maintenance | 2022-08-29 17:00 UTC | 2022-08-29 17:11 UTC | 11 min | resolved |

## Cite this

Gorgias posted 5 status incidents in August 2022 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2022/08
- Citation: Gorgias, “Gorgias in August 2022” (2022-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2022/08 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in August 2022 (2022-08-01)](https://rewindex.com/company/gorgias/2022/08)`


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Canonical: https://rewindex.com/company/gorgias/2022/08 · Markdown: https://rewindex.com/company/gorgias/2022/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:34:29.996Z