# Gorgias in May 2022: incidents, uptime and changes

> Gorgias in May 2022: 7 incidents on its status page (3 major or critical), 92.23% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2022/05
Last updated: 2022-06-01T00:00:00Z

- Incidents posted: 7 (major/critical: 3) · Maintenance: 0
- By vendor impact label: critical 1, major 2, minor 4
- Uptime (vendor-reported): 92.23% free of major/critical incidents, 89.08% free of any incident; outage time 2.4 days, incident time 3.4 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2022](https://rewindex.com/company/gorgias/2022/04.md) · Next: [June 2022](https://rewindex.com/company/gorgias/2022/06.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Helpdesk is not accessible for some users](https://rewindex.com/company/gorgias/incidents/1df5fxcq6bt5.md) | critical | 2022-05-17 14:35 UTC | 2022-05-17 17:51 UTC | 3.3 h | resolved |
| [Cannot reply to Instagram Direct Messages](https://rewindex.com/company/gorgias/incidents/fcfh70xt0n4v.md) | major | 2022-05-19 02:15 UTC | 2022-05-19 09:27 UTC | 7.2 h | resolved |
| [Issues receiving emails on some forwarding integrations](https://rewindex.com/company/gorgias/incidents/8lmxdr7l5s4v.md) | major | 2022-05-28 20:51 UTC | 2022-05-30 20:08 UTC | 47 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Increase in latency and error rate](https://rewindex.com/company/gorgias/incidents/6w81q1f5fh2w.md) | minor | 2022-05-02 17:25 UTC | 2022-05-02 20:09 UTC | 2.7 h | resolved |
| [Partial outage on Instagram ads comments](https://rewindex.com/company/gorgias/incidents/8d13q7t6mtb2.md) | minor | 2022-05-09 14:39 UTC | 2022-05-09 19:12 UTC | 4.5 h | resolved |
| [Helpdesk is not accessible for some users](https://rewindex.com/company/gorgias/incidents/1df5fxcq6bt5.md) | critical | 2022-05-17 14:35 UTC | 2022-05-17 17:51 UTC | 3.3 h | resolved |
| [Cannot reply to Instagram Direct Messages](https://rewindex.com/company/gorgias/incidents/fcfh70xt0n4v.md) | major | 2022-05-19 02:15 UTC | 2022-05-19 09:27 UTC | 7.2 h | resolved |
| [Phone: Issues performing outbound calls](https://rewindex.com/company/gorgias/incidents/z3hzx8gp6jm0.md) | minor | 2022-05-24 13:48 UTC | 2022-05-25 01:58 UTC | 12 h | resolved |
| [Issues receiving emails on some forwarding integrations](https://rewindex.com/company/gorgias/incidents/8lmxdr7l5s4v.md) | major | 2022-05-28 20:51 UTC | 2022-05-30 20:08 UTC | 47 h | resolved |
| [Increase in latency and error rate](https://rewindex.com/company/gorgias/incidents/5c1t9gkppwk2.md) | minor | 2022-05-31 15:58 UTC | 2022-05-31 19:59 UTC | 4.0 h | resolved |

## Cite this

Gorgias posted 7 status incidents in May 2022 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2022/05
- Citation: Gorgias, “Gorgias in May 2022” (2022-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2022/05 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in May 2022 (2022-05-01)](https://rewindex.com/company/gorgias/2022/05)`


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Canonical: https://rewindex.com/company/gorgias/2022/05 · Markdown: https://rewindex.com/company/gorgias/2022/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:20.635Z