# Gorgias in October 2021: incidents, uptime and changes

> Gorgias in October 2021: 5 incidents on its status page (2 major or critical), 97.38% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2021/10
Last updated: 2021-11-02T15:57:00Z

- Incidents posted: 5 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 3
- Uptime (vendor-reported): 97.38% free of major/critical incidents, 79.98% free of any incident; outage time 19 h 29 min, incident time 6.2 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2021](https://rewindex.com/company/gorgias/2021/09.md) · Next: [November 2021](https://rewindex.com/company/gorgias/2021/11.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Facebook integrations experiencing issues due to Facebook downtime](https://rewindex.com/company/gorgias/incidents/8khkjbtccz77.md) | major | 2021-10-04 15:54 UTC | 2021-10-05 02:17 UTC | 10 h | resolved |
| [Chat incident](https://rewindex.com/company/gorgias/incidents/q11kyn6wgrsq.md) | major | 2021-10-18 15:21 UTC | 2021-10-18 16:52 UTC | 1.5 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Facebook integrations experiencing issues due to Facebook downtime](https://rewindex.com/company/gorgias/incidents/8khkjbtccz77.md) | major | 2021-10-04 15:54 UTC | 2021-10-05 02:17 UTC | 10 h | resolved |
| [Increased latency and error rate](https://rewindex.com/company/gorgias/incidents/139llwc04fyx.md) | minor | 2021-10-06 21:01 UTC | 2021-10-06 22:13 UTC | 1.2 h | resolved |
| [Chat is malfunctioning](https://rewindex.com/company/gorgias/incidents/ypn01wlvwdd9.md) | minor | 2021-10-13 16:20 UTC | 2021-10-13 16:32 UTC | 12 min | resolved |
| [Chat incident](https://rewindex.com/company/gorgias/incidents/q11kyn6wgrsq.md) | major | 2021-10-18 15:21 UTC | 2021-10-18 16:52 UTC | 1.5 h | resolved |
| [Instagram comments not received in Gorgias for some Instagram accounts.](https://rewindex.com/company/gorgias/incidents/fmy031z9y03c.md) | minor | 2021-10-26 15:57 UTC | 2021-11-11 16:50 UTC | 16 d | resolved |

## Cite this

Gorgias posted 5 status incidents in October 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2021/10
- Citation: Gorgias, “Gorgias in October 2021” (2021-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2021/10 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in October 2021 (2021-10-01)](https://rewindex.com/company/gorgias/2021/10)`


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Canonical: https://rewindex.com/company/gorgias/2021/10 · Markdown: https://rewindex.com/company/gorgias/2021/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:35:51.124Z