# Gorgias in July 2021: incidents, uptime and changes

> Gorgias in July 2021: 5 incidents on its status page (2 major or critical), 97.72% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2021/07
Last updated: 2021-08-01T00:00:00Z

- Incidents posted: 5 (major/critical: 2) · Maintenance: 2
- By vendor impact label: major 2, minor 3
- Uptime (vendor-reported): 97.72% free of major/critical incidents, 96.68% free of any incident; outage time 16 h 55 min, incident time 24 h 42 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2021](https://rewindex.com/company/gorgias/2021/06.md) · Next: [August 2021](https://rewindex.com/company/gorgias/2021/08.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Increased latency and error rate](https://rewindex.com/company/gorgias/incidents/qjy6753qqmj1.md) | major | 2021-07-21 17:13 UTC | 2021-07-21 21:53 UTC | 4.7 h | resolved |
| [websocket servers not available](https://rewindex.com/company/gorgias/incidents/jff3zr36k531.md) | major | 2021-07-30 18:25 UTC | 2021-07-31 06:40 UTC | 12 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Request latency is increased](https://rewindex.com/company/gorgias/incidents/4yphrl9fk08h.md) | minor | 2021-07-08 16:07 UTC | 2021-07-08 16:38 UTC | 31 min | resolved |
| [Instagram Comments Delayed](https://rewindex.com/company/gorgias/incidents/hfrx6tpgw0bc.md) | minor | 2021-07-20 15:49 UTC | 2021-07-20 16:28 UTC | 39 min | resolved |
| [Increased latency and error rate](https://rewindex.com/company/gorgias/incidents/qjy6753qqmj1.md) | major | 2021-07-21 17:13 UTC | 2021-07-21 21:53 UTC | 4.7 h | resolved |
| [Increased latency and error rate](https://rewindex.com/company/gorgias/incidents/y09tw3fhjkm8.md) | minor | 2021-07-26 16:29 UTC | 2021-07-26 23:06 UTC | 6.6 h | resolved |
| [websocket servers not available](https://rewindex.com/company/gorgias/incidents/jff3zr36k531.md) | major | 2021-07-30 18:25 UTC | 2021-07-31 06:40 UTC | 12 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Necessary database maintenance](https://rewindex.com/company/gorgias/incidents/qxnlhn24wx8b.md) | maintenance | 2021-07-22 04:46 UTC | 2021-07-22 05:03 UTC | 17 min | resolved |
| [\[Scheduled\] Necessary database maintenance](https://rewindex.com/company/gorgias/incidents/hhlfy61cpfnp.md) | maintenance | 2021-07-27 08:17 UTC | 2021-07-27 08:18 UTC | 1 min | resolved |

## Cite this

Gorgias posted 5 status incidents in July 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2021/07
- Citation: Gorgias, “Gorgias in July 2021” (2021-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2021/07 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in July 2021 (2021-07-01)](https://rewindex.com/company/gorgias/2021/07)`


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Canonical: https://rewindex.com/company/gorgias/2021/07 · Markdown: https://rewindex.com/company/gorgias/2021/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:01:19.841Z