# Gorgias in April 2021: incidents, uptime and changes

> Gorgias in April 2021: 5 incidents on its status page (2 major or critical), 85.84% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2021/04
Last updated: 2021-05-01T00:00:00Z

- Incidents posted: 5 (major/critical: 2) · Maintenance: 1
- By vendor impact label: critical 1, major 1, minor 1, none 2
- Uptime (vendor-reported): 85.84% free of major/critical incidents, 85.74% free of any incident; outage time 4.2 days, incident time 4.3 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2021](https://rewindex.com/company/gorgias/2021/03.md) · Next: [May 2021](https://rewindex.com/company/gorgias/2021/05.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Facebook is down](https://rewindex.com/company/gorgias/incidents/0sl20llh11r3.md) | critical | 2021-04-08 21:46 UTC | 2021-04-08 22:30 UTC | 44 min | resolved |
| [Ongoing Facebook bug impacting Instagram comments reception in Gorgias for some Instagram accounts](https://rewindex.com/company/gorgias/incidents/b3wvr6vgq9sv.md) | major | 2021-04-15 21:46 UTC | 2021-04-20 02:57 UTC | 4 d | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Wrong manipulation on the server side](https://rewindex.com/company/gorgias/incidents/cfgclsjnqjt2.md) | none | 2021-04-07 18:00 UTC | 2021-04-07 18:00 UTC | 0 min | resolved |
| [Facebook is down](https://rewindex.com/company/gorgias/incidents/0sl20llh11r3.md) | critical | 2021-04-08 21:46 UTC | 2021-04-08 22:30 UTC | 44 min | resolved |
| [Issue with adding new Shopify integrations](https://rewindex.com/company/gorgias/incidents/q3k98qld8w0r.md) | minor | 2021-04-15 10:24 UTC | 2021-04-15 11:09 UTC | 45 min | resolved |
| [Codecov bash uploader security incident](https://rewindex.com/company/gorgias/incidents/kz2q8qrlvgv5.md) | none | 2021-04-15 21:06 UTC | 2021-04-16 18:22 UTC | 21 h | resolved |
| [Ongoing Facebook bug impacting Instagram comments reception in Gorgias for some Instagram accounts](https://rewindex.com/company/gorgias/incidents/b3wvr6vgq9sv.md) | major | 2021-04-15 21:46 UTC | 2021-04-20 02:57 UTC | 4 d | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Maintenance operation required - Scheduled 1 hour](https://rewindex.com/company/gorgias/incidents/dz65lf84bf15.md) | maintenance | 2021-04-25 16:19 UTC | 2021-04-25 16:30 UTC | 11 min | resolved |

## Cite this

Gorgias posted 5 status incidents in April 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2021/04
- Citation: Gorgias, “Gorgias in April 2021” (2021-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2021/04 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in April 2021 (2021-04-01)](https://rewindex.com/company/gorgias/2021/04)`


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Canonical: https://rewindex.com/company/gorgias/2021/04 · Markdown: https://rewindex.com/company/gorgias/2021/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:08:12.169Z