# Gorgias in November 2020: incidents, uptime and changes

> Gorgias in November 2020: 3 incidents on its status page (2 major or critical), 77.39% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2020/11
Last updated: 2020-12-01T00:00:00Z

- Incidents posted: 3 (major/critical: 2) · Maintenance: 1
- By vendor impact label: critical 1, major 1, none 1
- Uptime (vendor-reported): 77.39% free of major/critical incidents, 77.39% free of any incident; outage time 6.8 days, incident time 6.8 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2020](https://rewindex.com/company/gorgias/2020/10.md) · Next: [December 2020](https://rewindex.com/company/gorgias/2020/12.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Microsoft Graph API issue affects outlook integration](https://rewindex.com/company/gorgias/incidents/564ydc0t2hzz.md) | critical | 2020-11-11 22:49 UTC | 2020-11-12 17:47 UTC | 19 h | resolved |
| [Delayed incoming messages and customer data updates](https://rewindex.com/company/gorgias/incidents/pj3yx687yk10.md) | major | 2020-11-30 16:00 UTC | 2020-11-30 16:54 UTC | 54 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Microsoft Graph API issue affects outlook integration](https://rewindex.com/company/gorgias/incidents/564ydc0t2hzz.md) | critical | 2020-11-11 22:49 UTC | 2020-11-12 17:47 UTC | 19 h | resolved |
| [Some messages are delayed](https://rewindex.com/company/gorgias/incidents/kbrqk9ryz4rr.md) | none | 2020-11-20 15:03 UTC | 2020-11-20 15:03 UTC | 0 min | resolved |
| [Delayed incoming messages and customer data updates](https://rewindex.com/company/gorgias/incidents/pj3yx687yk10.md) | major | 2020-11-30 16:00 UTC | 2020-11-30 16:54 UTC | 54 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Major database upgrade - Downtime scheduled](https://rewindex.com/company/gorgias/incidents/fq1k9rbntqv3.md) | maintenance | 2020-11-14 09:00 UTC | 2020-11-14 10:00 UTC | 1.0 h | resolved |

## Cite this

Gorgias posted 3 status incidents in November 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2020/11
- Citation: Gorgias, “Gorgias in November 2020” (2020-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2020/11 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in November 2020 (2020-11-01)](https://rewindex.com/company/gorgias/2020/11)`


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Canonical: https://rewindex.com/company/gorgias/2020/11 · Markdown: https://rewindex.com/company/gorgias/2020/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:38:25.463Z