# Gorgias in October 2020: incidents, uptime and changes

> Gorgias in October 2020: 4 incidents on its status page (4 major or critical), 83.08% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2020/10
Last updated: 2020-11-06T22:55:00Z

- Incidents posted: 4 (major/critical: 4) · Maintenance: 0
- By vendor impact label: critical 1, major 3
- Uptime (vendor-reported): 83.08% free of major/critical incidents, 83.08% free of any incident; outage time 5.2 days, incident time 5.2 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2020](https://rewindex.com/company/gorgias/2020/09.md) · Next: [November 2020](https://rewindex.com/company/gorgias/2020/11.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some emails are not coming in](https://rewindex.com/company/gorgias/incidents/jwx0kplp21d4.md) | critical | 2020-10-15 17:26 UTC | 2020-10-16 07:32 UTC | 14 h | resolved |
| [Issue with Facebook notifications impacting Facebook comments creation on the Helpdesk](https://rewindex.com/company/gorgias/incidents/tr4rsrjd4kw1.md) | major | 2020-10-06 14:29 UTC | 2020-10-06 15:48 UTC | 1.3 h | resolved |
| [Issue with Microsoft Graph API impacts Outlook integration](https://rewindex.com/company/gorgias/incidents/clxbgjxmcz9k.md) | major | 2020-10-15 15:00 UTC | 2020-10-19 17:28 UTC | 4 d | resolved |
| [Ongoing Facebook bug impacting the reception of Messenger attachments](https://rewindex.com/company/gorgias/incidents/ms2mj4x2cw79.md) | major | 2020-10-30 21:55 UTC | 2020-12-01 19:20 UTC | 32 d | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issue with Facebook notifications impacting Facebook comments creation on the Helpdesk](https://rewindex.com/company/gorgias/incidents/tr4rsrjd4kw1.md) | major | 2020-10-06 14:29 UTC | 2020-10-06 15:48 UTC | 1.3 h | resolved |
| [Issue with Microsoft Graph API impacts Outlook integration](https://rewindex.com/company/gorgias/incidents/clxbgjxmcz9k.md) | major | 2020-10-15 15:00 UTC | 2020-10-19 17:28 UTC | 4 d | resolved |
| [Some emails are not coming in](https://rewindex.com/company/gorgias/incidents/jwx0kplp21d4.md) | critical | 2020-10-15 17:26 UTC | 2020-10-16 07:32 UTC | 14 h | resolved |
| [Ongoing Facebook bug impacting the reception of Messenger attachments](https://rewindex.com/company/gorgias/incidents/ms2mj4x2cw79.md) | major | 2020-10-30 21:55 UTC | 2020-12-01 19:20 UTC | 32 d | resolved |

## Cite this

Gorgias posted 4 status incidents in October 2020 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2020/10
- Citation: Gorgias, “Gorgias in October 2020” (2020-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2020/10 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in October 2020 (2020-10-01)](https://rewindex.com/company/gorgias/2020/10)`


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Canonical: https://rewindex.com/company/gorgias/2020/10 · Markdown: https://rewindex.com/company/gorgias/2020/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:08:43.609Z