# Gorgias in September 2020: incidents, uptime and changes

> Gorgias in September 2020: 4 incidents on its status page (1 major or critical), 99.21% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2020/09
Last updated: 2020-10-01T00:00:00Z

- Incidents posted: 4 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 3
- Uptime (vendor-reported): 99.21% free of major/critical incidents, 98.52% free of any incident; outage time 5 h 40 min, incident time 10 h 39 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2020](https://rewindex.com/company/gorgias/2020/08.md) · Next: [October 2020](https://rewindex.com/company/gorgias/2020/10.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Outlook is down](https://rewindex.com/company/gorgias/incidents/f1tz7tv3zgdt.md) | major | 2020-09-28 23:22 UTC | 2020-09-29 05:02 UTC | 5.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Increased error rate with some operations in the helpdesk](https://rewindex.com/company/gorgias/incidents/fkhbw26n86nc.md) | minor | 2020-09-16 22:08 UTC | 2020-09-17 02:21 UTC | 4.2 h | resolved |
| [Facebook services are experiencing some issues which are impacting Facebook Integrations on the helpdesk](https://rewindex.com/company/gorgias/incidents/y0w096w3rv3v.md) | minor | 2020-09-17 18:22 UTC | 2020-09-17 18:49 UTC | 27 min | resolved |
| [High latency to access the helpdesk](https://rewindex.com/company/gorgias/incidents/l02rcvgp8gsf.md) | minor | 2020-09-24 20:03 UTC | 2020-09-24 20:22 UTC | 19 min | resolved |
| [Outlook is down](https://rewindex.com/company/gorgias/incidents/f1tz7tv3zgdt.md) | major | 2020-09-28 23:22 UTC | 2020-09-29 05:02 UTC | 5.7 h | resolved |

## Cite this

Gorgias posted 4 status incidents in September 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2020/09
- Citation: Gorgias, “Gorgias in September 2020” (2020-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2020/09 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in September 2020 (2020-09-01)](https://rewindex.com/company/gorgias/2020/09)`


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Canonical: https://rewindex.com/company/gorgias/2020/09 · Markdown: https://rewindex.com/company/gorgias/2020/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:41:42.136Z