# Gorgias in August 2020: incidents, uptime and changes

> Gorgias in August 2020: 3 incidents on its status page (2 major or critical), 98.57% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2020/08
Last updated: 2020-09-01T00:00:00Z

- Incidents posted: 3 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, minor 1
- Uptime (vendor-reported): 98.57% free of major/critical incidents, 97.02% free of any incident; outage time 10 h 37 min, incident time 22 h 8 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2020](https://rewindex.com/company/gorgias/2020/07.md) · Next: [September 2020](https://rewindex.com/company/gorgias/2020/09.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues with outgoing Messenger messages](https://rewindex.com/company/gorgias/incidents/mzph4fczf631.md) | critical | 2020-08-06 21:06 UTC | 2020-08-07 02:04 UTC | 5.0 h | resolved |
| [Delay in rules execution impacting sending/receiving messages](https://rewindex.com/company/gorgias/incidents/tr07lhlmvjg8.md) | major | 2020-08-12 15:02 UTC | 2020-08-12 20:41 UTC | 5.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues with outgoing Messenger messages](https://rewindex.com/company/gorgias/incidents/mzph4fczf631.md) | critical | 2020-08-06 21:06 UTC | 2020-08-07 02:04 UTC | 5.0 h | resolved |
| [Messages of email integrations are delayed](https://rewindex.com/company/gorgias/incidents/c42ktzmjly6b.md) | minor | 2020-08-06 23:28 UTC | 2020-08-07 13:35 UTC | 14 h | resolved |
| [Delay in rules execution impacting sending/receiving messages](https://rewindex.com/company/gorgias/incidents/tr07lhlmvjg8.md) | major | 2020-08-12 15:02 UTC | 2020-08-12 20:41 UTC | 5.7 h | resolved |

## Cite this

Gorgias posted 3 status incidents in August 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2020/08
- Citation: Gorgias, “Gorgias in August 2020” (2020-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2020/08 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in August 2020 (2020-08-01)](https://rewindex.com/company/gorgias/2020/08)`


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Canonical: https://rewindex.com/company/gorgias/2020/08 · Markdown: https://rewindex.com/company/gorgias/2020/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:30:48.013Z