# Gorgias in June 2020: incidents, uptime and changes

> Gorgias in June 2020: 11 incidents on its status page (4 major or critical), 98.86% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2020/06
Last updated: 2020-07-01T00:00:00Z

- Incidents posted: 11 (major/critical: 4) · Maintenance: 2
- By vendor impact label: critical 2, major 2, minor 6, none 1
- Uptime (vendor-reported): 98.86% free of major/critical incidents, 91.53% free of any incident; outage time 8 h 11 min, incident time 2.5 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [May 2020](https://rewindex.com/company/gorgias/2020/05.md) · Next: [July 2020](https://rewindex.com/company/gorgias/2020/07.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Database issues](https://rewindex.com/company/gorgias/incidents/5d3w0t8ctrjq.md) | critical | 2020-06-07 08:58 UTC | 2020-06-07 10:21 UTC | 1.4 h | resolved |
| [Gorgias is unavailable for a portion of our customers](https://rewindex.com/company/gorgias/incidents/jjbjx17hx35d.md) | critical | 2020-06-28 21:50 UTC | 2020-06-28 23:23 UTC | 1.6 h | resolved |
| [Partial outage](https://rewindex.com/company/gorgias/incidents/2m2kxm3c5s2r.md) | major | 2020-06-01 15:34 UTC | 2020-06-01 16:21 UTC | 47 min | resolved |
| [Gorgias unvailable for a portion of our customers](https://rewindex.com/company/gorgias/incidents/5h7z428hvv74.md) | major | 2020-06-29 15:04 UTC | 2020-06-29 19:32 UTC | 4.5 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Partial outage](https://rewindex.com/company/gorgias/incidents/2m2kxm3c5s2r.md) | major | 2020-06-01 15:34 UTC | 2020-06-01 16:21 UTC | 47 min | resolved |
| [Database issues](https://rewindex.com/company/gorgias/incidents/5d3w0t8ctrjq.md) | critical | 2020-06-07 08:58 UTC | 2020-06-07 10:21 UTC | 1.4 h | resolved |
| [Live view count updates are partialy disabled](https://rewindex.com/company/gorgias/incidents/57ftp1pypcnn.md) | none | 2020-06-07 10:23 UTC | 2020-06-09 06:17 UTC | 44 h | resolved |
| [Helpdesk is slow - Some features have been deactivated](https://rewindex.com/company/gorgias/incidents/743my9j1hgg2.md) | minor | 2020-06-08 15:29 UTC | 2020-06-09 06:17 UTC | 15 h | resolved |
| [Facebook comments are duplicated in Gorgias due to an ongoing Facebook bug](https://rewindex.com/company/gorgias/incidents/tz2lmpmxpdx7.md) | minor | 2020-06-12 16:03 UTC | 2020-06-12 22:22 UTC | 6.3 h | resolved |
| [Partial outage on Facebook](https://rewindex.com/company/gorgias/incidents/f0v1ld13nv8c.md) | minor | 2020-06-15 21:24 UTC | 2020-06-16 02:27 UTC | 5.0 h | resolved |
| [Gorgias is unavailable for a portion of our customers](https://rewindex.com/company/gorgias/incidents/jjbjx17hx35d.md) | critical | 2020-06-28 21:50 UTC | 2020-06-28 23:23 UTC | 1.6 h | resolved |
| [Gorgias unvailable for a portion of our customers](https://rewindex.com/company/gorgias/incidents/5h7z428hvv74.md) | major | 2020-06-29 15:04 UTC | 2020-06-29 19:32 UTC | 4.5 h | resolved |
| [View counts and statistics are disabled for some customers](https://rewindex.com/company/gorgias/incidents/g20xnv4xb08k.md) | minor | 2020-06-29 19:37 UTC | 2020-06-30 22:11 UTC | 27 h | resolved |
| [Customers' data displayed in the helpdesk might be outdated](https://rewindex.com/company/gorgias/incidents/6523vfhcgwlc.md) | minor | 2020-06-29 21:17 UTC | 2020-06-29 22:32 UTC | 1.3 h | resolved |
| [Rules execution and outgoing messages are delayed](https://rewindex.com/company/gorgias/incidents/m5bdfxvhwg4s.md) | minor | 2020-06-29 21:34 UTC | 2020-06-29 23:56 UTC | 2.4 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Major database upgrade - Downtime scheduled](https://rewindex.com/company/gorgias/incidents/6crmdh5kjkkt.md) | maintenance | 2020-06-07 07:45 UTC | 2020-06-07 08:45 UTC | 1.0 h | resolved |
| [\[Scheduled\] Major database upgrade - Downtime scheduled](https://rewindex.com/company/gorgias/incidents/n5q15l3bc17x.md) | maintenance | 2020-06-28 07:01 UTC | 2020-06-28 08:02 UTC | 1.0 h | resolved |

## Cite this

Gorgias posted 11 status incidents in June 2020 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2020/06
- Citation: Gorgias, “Gorgias in June 2020” (2020-06-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2020/06 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in June 2020 (2020-06-01)](https://rewindex.com/company/gorgias/2020/06)`


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Canonical: https://rewindex.com/company/gorgias/2020/06 · Markdown: https://rewindex.com/company/gorgias/2020/06.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:59:01.899Z