# Gorgias in April 2020: incidents, uptime and changes

> Gorgias in April 2020: 2 incidents on its status page (1 major or critical), 98.98% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2020/04
Last updated: 2020-05-01T00:00:00Z

- Incidents posted: 2 (major/critical: 1) · Maintenance: 2
- By vendor impact label: major 1, minor 1
- Uptime (vendor-reported): 98.98% free of major/critical incidents, 98.70% free of any incident; outage time 7 h 20 min, incident time 9 h 20 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2020](https://rewindex.com/company/gorgias/2020/03.md) · Next: [May 2020](https://rewindex.com/company/gorgias/2020/05.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Data displayed in the helpdesk might be outdated](https://rewindex.com/company/gorgias/incidents/9lf8l062lfcb.md) | major | 2020-04-27 20:47 UTC | 2020-04-28 04:07 UTC | 7.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delayed incoming updates](https://rewindex.com/company/gorgias/incidents/j7qf733tqpdl.md) | minor | 2020-04-26 16:00 UTC | 2020-04-26 18:00 UTC | 2.0 h | resolved |
| [Data displayed in the helpdesk might be outdated](https://rewindex.com/company/gorgias/incidents/9lf8l062lfcb.md) | major | 2020-04-27 20:47 UTC | 2020-04-28 04:07 UTC | 7.3 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Infrastructure upgrade](https://rewindex.com/company/gorgias/incidents/4g7m2xyy6st9.md) | maintenance | 2020-04-05 08:15 UTC | 2020-04-05 08:45 UTC | 30 min | resolved |
| [\[Scheduled\] Emergency maintenance schedule required (partial)](https://rewindex.com/company/gorgias/incidents/kqtwl85tltnh.md) | maintenance | 2020-04-28 08:00 UTC | 2020-04-28 08:20 UTC | 20 min | resolved |

## Cite this

Gorgias posted 2 status incidents in April 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2020/04
- Citation: Gorgias, “Gorgias in April 2020” (2020-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2020/04 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in April 2020 (2020-04-01)](https://rewindex.com/company/gorgias/2020/04)`


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Canonical: https://rewindex.com/company/gorgias/2020/04 · Markdown: https://rewindex.com/company/gorgias/2020/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:34:50.261Z