# Gorgias in February 2020: incidents, uptime and changes

> Gorgias in February 2020: 5 incidents on its status page (3 major or critical), 82.37% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2020/02
Last updated: 2020-03-01T00:00:00Z

- Incidents posted: 5 (major/critical: 3) · Maintenance: 0
- By vendor impact label: critical 1, major 2, minor 2
- Uptime (vendor-reported): 82.37% free of major/critical incidents, 81.97% free of any incident; outage time 5.1 days, incident time 5.2 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2020](https://rewindex.com/company/gorgias/2020/01.md) · Next: [March 2020](https://rewindex.com/company/gorgias/2020/03.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Helpdesk downtime](https://rewindex.com/company/gorgias/incidents/z9x3khz102ys.md) | critical | 2020-02-04 15:48 UTC | 2020-02-04 16:02 UTC | 14 min | resolved |
| [Cannot reply to Facebook comments](https://rewindex.com/company/gorgias/incidents/3rrr1lm7m9hr.md) | major | 2020-02-13 20:44 UTC | 2020-02-18 17:17 UTC | 5 d | resolved |
| [Helpdesk is unavailable.](https://rewindex.com/company/gorgias/incidents/xstqfqdjlzn9.md) | major | 2020-02-28 19:39 UTC | 2020-02-29 01:32 UTC | 5.9 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Helpdesk downtime](https://rewindex.com/company/gorgias/incidents/z9x3khz102ys.md) | critical | 2020-02-04 15:48 UTC | 2020-02-04 16:02 UTC | 14 min | resolved |
| [Live updates (view counts and incoming message updates) are delayed](https://rewindex.com/company/gorgias/incidents/qrrblsptp3xy.md) | minor | 2020-02-04 17:19 UTC | 2020-02-04 18:53 UTC | 1.6 h | resolved |
| [Cannot reply to Facebook comments](https://rewindex.com/company/gorgias/incidents/3rrr1lm7m9hr.md) | major | 2020-02-13 20:44 UTC | 2020-02-18 17:17 UTC | 5 d | resolved |
| [Live view count updates are delayed](https://rewindex.com/company/gorgias/incidents/ksfr6xr66llq.md) | minor | 2020-02-20 16:57 UTC | 2020-02-20 18:12 UTC | 1.3 h | resolved |
| [Helpdesk is unavailable.](https://rewindex.com/company/gorgias/incidents/xstqfqdjlzn9.md) | major | 2020-02-28 19:39 UTC | 2020-02-29 01:32 UTC | 5.9 h | resolved |

## Cite this

Gorgias posted 5 status incidents in February 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2020/02
- Citation: Gorgias, “Gorgias in February 2020” (2020-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2020/02 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in February 2020 (2020-02-01)](https://rewindex.com/company/gorgias/2020/02)`


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Canonical: https://rewindex.com/company/gorgias/2020/02 · Markdown: https://rewindex.com/company/gorgias/2020/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:41:21.800Z