# Gorgias in January 2019: incidents, uptime and changes

> Gorgias in January 2019: 3 incidents on its status page (1 major or critical), 94.96% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2019/01
Last updated: 2019-02-01T02:17:00Z

- Incidents posted: 3 (major/critical: 1) · Maintenance: 0
- By vendor impact label: critical 1, minor 1, none 1
- Uptime (vendor-reported): 94.96% free of major/critical incidents, 94.11% free of any incident; outage time 37 h 27 min, incident time 43 h 49 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2018](https://rewindex.com/company/gorgias/2018/12.md) · Next: [March 2019](https://rewindex.com/company/gorgias/2019/03.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Major outage of the Helpdesk](https://rewindex.com/company/gorgias/incidents/j0j6f4ntrck9.md) | critical | 2019-01-24 04:44 UTC | 2019-01-25 18:11 UTC | 37 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Satisfaction surveys delayed and duplicated](https://rewindex.com/company/gorgias/incidents/pbh7mqzty67g.md) | none | 2019-01-18 00:40 UTC | 2019-01-18 00:40 UTC | 0 min | resolved |
| [Major outage of the Helpdesk](https://rewindex.com/company/gorgias/incidents/j0j6f4ntrck9.md) | critical | 2019-01-24 04:44 UTC | 2019-01-25 18:11 UTC | 37 h | resolved |
| [View counts are not updating](https://rewindex.com/company/gorgias/incidents/dptsttcsx6nd.md) | minor | 2019-01-31 17:38 UTC | 2019-02-01 02:17 UTC | 8.7 h | resolved |

## Cite this

Gorgias posted 3 status incidents in January 2019 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2019/01
- Citation: Gorgias, “Gorgias in January 2019” (2019-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2019/01 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in January 2019 (2019-01-01)](https://rewindex.com/company/gorgias/2019/01)`


---
Canonical: https://rewindex.com/company/gorgias/2019/01 · Markdown: https://rewindex.com/company/gorgias/2019/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:57:28.333Z