# Gorgias in May 2018: incidents, uptime and changes

> Gorgias in May 2018: 4 incidents on its status page (3 major or critical), 98.95% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2018/05
Last updated: 2018-06-01T00:00:00Z

- Incidents posted: 4 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 1
- Uptime (vendor-reported): 98.95% free of major/critical incidents, 90.30% free of any incident; outage time 7 h 46 min, incident time 3.0 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2018](https://rewindex.com/company/gorgias/2018/04.md) · Next: [July 2018](https://rewindex.com/company/gorgias/2018/07.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Major outage of the helpdesk](https://rewindex.com/company/gorgias/incidents/14p6k7z34sdp.md) | major | 2018-05-14 13:48 UTC | 2018-05-14 13:59 UTC | 11 min | resolved |
| [Facebook and Instagram temporarily disabled](https://rewindex.com/company/gorgias/incidents/wyszwpcnjhfq.md) | major | 2018-05-17 18:25 UTC | 2018-05-18 01:14 UTC | 6.8 h | resolved |
| [Mailing (non-gmail) temporarily disabled](https://rewindex.com/company/gorgias/incidents/rvt55rm5813j.md) | major | 2018-05-31 16:00 UTC | 2018-05-31 16:46 UTC | 46 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Major outage of the helpdesk](https://rewindex.com/company/gorgias/incidents/14p6k7z34sdp.md) | major | 2018-05-14 13:48 UTC | 2018-05-14 13:59 UTC | 11 min | resolved |
| [Facebook and Instagram temporarily disabled](https://rewindex.com/company/gorgias/incidents/wyszwpcnjhfq.md) | major | 2018-05-17 18:25 UTC | 2018-05-18 01:14 UTC | 6.8 h | resolved |
| [Ticket View counts are not updated](https://rewindex.com/company/gorgias/incidents/y3sdszksfzxy.md) | minor | 2018-05-26 00:29 UTC | 2018-05-28 16:53 UTC | 3 d | resolved |
| [Mailing (non-gmail) temporarily disabled](https://rewindex.com/company/gorgias/incidents/rvt55rm5813j.md) | major | 2018-05-31 16:00 UTC | 2018-05-31 16:46 UTC | 46 min | resolved |

## Cite this

Gorgias posted 4 status incidents in May 2018 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2018/05
- Citation: Gorgias, “Gorgias in May 2018” (2018-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2018/05 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in May 2018 (2018-05-01)](https://rewindex.com/company/gorgias/2018/05)`


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Canonical: https://rewindex.com/company/gorgias/2018/05 · Markdown: https://rewindex.com/company/gorgias/2018/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:16:10.031Z