# Google Workspace: **Summary:**

> Google Workspace status incident “**Summary:** Investigating access issues with Classroom’s new web homepage. **Description:** We are investigating reports of access issues with Classroom’s new web homepage beginning on Thursday, 2026-08-13. Our engineering team is currently working on a potential f

Canonical: https://rewindex.com/company/google-workspace/incidents/mpr24ekjibrq1yeeatfp
Last updated: 2026-08-18T23:02:54Z

Investigating access issues with Classroom’s new web homepage.
**Description:**
We are investigating reports of access issues with Classroom’s new web homepage beginning on Thursday, 2026-08-13.
Our engineering team is currently working on a potential fix while continuing to investigate the full root cause.
We will provide an update by Tuesday, 2026-08-18 13:00 PDT with current details.
We apologize to all who are affected by the disruption.
**Symptoms:**
Admins and some Teachers may experience permission errors when accessing Classroom’s new web homepage.
**Workaround:**
Users should still be able to navigate to other views from the left hand pane of the interface.

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-08-18 19:03 UTC · Resolved: 2026-08-18 22:30 UTC · Duration: 3.5 h
- Updates: 4 · Affected components: Classroom
- [Vendor status page: https://www.google.com/appsstatus/dashboard/incidents/MpR24eKjibRq1YEEaTfp](https://www.google.com/appsstatus/dashboard/incidents/MpR24eKjibRq1YEEaTfp)
- [Company: Google Workspace](https://rewindex.com/company/google-workspace.md)

## Timeline of updates

- **service information** 2026-08-18 19:35 UTC: Summary: Investigating access issues with Classroom’s new web homepage. Description: We are investigating reports of access issues with Classroom’s new web homepage beginning on Thursday, 2026-08-13. Our engineering team is currently working on a potential fix while continuing to investigate the full root cause. We will provide an update by Tuesday, 2026-08-18 13:00 PDT with current details. We apologize to all who are affected by the disruption. Symptoms: Admins and some Teachers may experience permission errors when accessing Classroom’s new web homepage. Workaround: Users should still be able to navigate to other views from the left hand pane of the interface.
- **service information** 2026-08-18 20:00 UTC: Summary: Mitigating access issues with Classroom’s new web homepage. Description: Mitigation work is currently underway by our engineering team. The mitigation is expected to complete by Tuesday, 2026-08-18 14:00 PDT. We will provide more information by Tuesday, 2026-08-18 14:15 PDT. Symptoms: Admins and some Teachers may experience permission errors when accessing Classroom’s new web homepage. Workaround: Users should still be able to navigate to other views from the left hand pane of the interface.
- **service information** 2026-08-18 20:27 UTC: Summary: Mitigating access issues for Workspace Admins with Classroom’s web homepage. Description: Our engineering has identified the cause and mitigation work is currently underway. The mitigation rollout is expected to take several hours. We will provide more information by Wednesday, 2026-08-19 8:00 PDT. Symptoms: Workspace Admins may experience permission errors when accessing Classroom’s web homepage. Remaining Classroom functionality remains unaffected. The Classroom Mobile App and the Classroom API are unaffected by the issue. Workaround: All other pages are unaffected and admins can navigate to other pages using the left hand pane on the interface. Workspace Admins can still create classes without any issue. Workspace Admins can also view the courses that they are in by going to https://classroom.google.com/h/tv
- **resolved** 2026-08-18 23:02 UTC: Summary \[Mitigated\] Access issues for Workspace Admins with Classroom’s web homepage. Description The issue with Classroom has been resolved for all affected users as of Tuesday, 2026-08-18 15:30 PDT. From preliminary analysis, the issue was triggered due to a recent change which caused the permission mismatch, our Engineering team has rolled out the fix to mitigate the impact. We thank you for your patience while we worked on resolving the issue. Symptoms Workspace Admins may have experienced permission errors when accessing Classroom’s web homepage. Remaining Classroom functionality remained unaffected. The Classroom Mobile App and the Classroom API were unaffected by the issue. Workaround None as the issue is resolved

## Cite this

Status incident (vendor impact label: none) posted by Google Workspace, started 2026-08-18 19:03 UTC, resolved after 3.5 h, 4 update(s).

- Canonical URL: https://rewindex.com/company/google-workspace/incidents/mpr24ekjibrq1yeeatfp
- Citation: Google Workspace, “**Summary:**
Investigating access issues with Classroom’s new web homepage.
**Description:**
We are investigating reports of access issues with Classroom’s new web homepage beginning on Thursday, 2026-08-13.
Our engineering team is currently working on a potential fix while continuing to investigate the full root cause.
We will provide an update by Tuesday, 2026-08-18 13:00 PDT with current details.
We apologize to all who are affected by the disruption.
**Symptoms:**
Admins and some Teachers may experience permission errors when accessing Classroom’s new web homepage.
**Workaround:**
Users should still be able to navigate to other views from the left hand pane of the interface.” (2026-08-18 19:03 UTC). Archived by Rewindex: https://rewindex.com/company/google-workspace/incidents/mpr24ekjibrq1yeeatfp (CC BY 4.0).
- Markdown link: `[Google Workspace: **Summary:**
Investigating access issues with Classroom’s new web homepage.
**Description:**
We are investigating reports of access issues with Classroom’s new web homepage beginning on Thursday, 2026-08-13.
Our engineering team is currently working on a potential fix while continuing to investigate the full root cause.
We will provide an update by Tuesday, 2026-08-18 13:00 PDT with current details.
We apologize to all who are affected by the disruption.
**Symptoms:**
Admins and some Teachers may experience permission errors when accessing Classroom’s new web homepage.
**Workaround:**
Users should still be able to navigate to other views from the left hand pane of the interface. (2026-08-18)](https://rewindex.com/company/google-workspace/incidents/mpr24ekjibrq1yeeatfp)`


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Canonical: https://rewindex.com/company/google-workspace/incidents/mpr24ekjibrq1yeeatfp · Markdown: https://rewindex.com/company/google-workspace/incidents/mpr24ekjibrq1yeeatfp.md · JSON: https://rewindex.com/api/v1/companies/google-workspace/incidents/mpr24ekjibrq1yeeatfp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:55:03.881Z