# Gong: Engage - To-dos Service Disruption

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-05 11:18 UTC · Resolved: 2026-10-05 13:28 UTC · Duration: 2.1 h
- Updates: 4 · Affected components: Engage
- [Vendor status page: https://status.gong.io/incidents/01M45WK6MVPR7A7EBGK1J2F0CA](https://status.gong.io/incidents/01M45WK6MVPR7A7EBGK1J2F0CA)
- [Company: Gong](https://rewindex.com/company/gong.md)

## Summary

Gong reported a major Engage disruption affecting access to or use of the To-dos page, starting 2026-10-05 11:18 UTC and resolved at 2026-10-05 13:28 UTC; the reported duration was 2 h 9 min. Gong implemented a fix and monitored system performance across all cells before resolving the incident. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-05 11:18 UTC: We are currently investigating an issue affecting Engage. Users may experience issues accessing or using the To-dos page. We will provide another update as soon as we have more information.
- **identified** 2026-10-05 11:29 UTC: We have identified the issue affecting Engage. Users may experience issues accessing or using the To-dos page. We are currently applying a fix to resolve the issue. We will provide another update as soon as more information becomes available.
- **monitoring** 2026-10-05 13:04 UTC: We have implemented a fix and are currently monitoring system performance across all cells.
- **resolved** 2026-10-05 13:28 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-05 11:18 UTC: [Major incident: Engage - To-dos Service Disruption](https://rewindex.com/change/i79a1f49efe6282.md)


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Canonical: https://rewindex.com/company/gong/incidents/01M45WK6MVPR7A7EBGK1J2F0CA · Markdown: https://rewindex.com/company/gong/incidents/01M45WK6MVPR7A7EBGK1J2F0CA.md · JSON: https://rewindex.com/api/v1/companies/gong/incidents/01M45WK6MVPR7A7EBGK1J2F0CA · Generated 2026-10-18T09:58:40.095Z