# Gong: Dialer - Degraded Performance

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-28 15:34 UTC · Resolved: 2026-09-28 16:49 UTC · Duration: 1.3 h
- Updates: 5 · Affected components: Engage
- [Vendor status page: https://status.gong.io/incidents/01M3MAEXHK3NYYDGK41PXPE1HT](https://status.gong.io/incidents/01M3MAEXHK3NYYDGK41PXPE1HT)
- [Company: Gong](https://rewindex.com/company/gong.md)

## Timeline of updates

- **investigating** 2026-09-28 15:34 UTC: We've detected an issue with the gong dialer and are actively investigating
- **investigating** 2026-09-28 15:38 UTC: We've detected an issue with the gong dialer and are actively investigating
- **identified** 2026-09-28 16:25 UTC: We have identified the cause of the issue affecting the Gong dialer and actively working on a fix
- **monitoring** 2026-09-28 16:30 UTC: We have implemented a fix and are currently monitoring system performance.
- **resolved** 2026-09-28 16:49 UTC: The issue has been resolved.


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Canonical: https://rewindex.com/company/gong/incidents/01M3MAEXHK3NYYDGK41PXPE1HT · Markdown: https://rewindex.com/company/gong/incidents/01M3MAEXHK3NYYDGK41PXPE1HT.md · JSON: https://rewindex.com/api/v1/companies/gong/incidents/01M3MAEXHK3NYYDGK41PXPE1HT · Generated 2026-10-18T10:43:09.163Z