# Gong: Data Capture & Processing - Call processing delays

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-09 20:27 UTC · Resolved: 2026-09-10 16:06 UTC · Duration: 20 h
- Updates: 4 · Affected components: Data Capture
- [Vendor status page: https://status.gong.io/incidents/01M23XNW2NSQHTF8D6TACSZBWN](https://status.gong.io/incidents/01M23XNW2NSQHTF8D6TACSZBWN)
- [Company: Gong](https://rewindex.com/company/gong.md)

## Timeline of updates

- **investigating** 2026-09-09 20:27 UTC: We are currently investigating an issue affecting Data capture & recording. Users in the US-hosted environment may experience delays in call processing (~20 minutes for video calls, ~70 minutes for audio calls). We will provide another update in 30 minutes.
- **investigating** 2026-09-09 21:08 UTC: Our team continues to investigate the issue affecting Data Capture & Processing. Please check back for updates.
- **investigating** 2026-09-10 09:26 UTC: We are currently not observing any active errors across our services. However, our engineering team is continuing to investigate the underlying issue to pinpoint the root cause and ensure complete stability. We will provide further updates as more information becomes available.
- **resolved** 2026-09-10 16:06 UTC: The issue has been resolved.


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Canonical: https://rewindex.com/company/gong/incidents/01M23XNW2NSQHTF8D6TACSZBWN · Markdown: https://rewindex.com/company/gong/incidents/01M23XNW2NSQHTF8D6TACSZBWN.md · JSON: https://rewindex.com/api/v1/companies/gong/incidents/01M23XNW2NSQHTF8D6TACSZBWN · Generated 2026-10-18T11:44:20.351Z