# Gladia: [Europe] Pre-Recorded is in a degraded state

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-10-07 13:00 UTC · Resolved: 2026-10-07 14:17 UTC · Duration: 1.3 h
- Updates: 5 · Affected components: Pre-Recorded v2, Pre-Recorded v2, Pre-Recorded v2
- [Vendor status page: https://status.gladia.io/incidents/01M4B77E5CB05WV0VG6NPWJ43J](https://status.gladia.io/incidents/01M4B77E5CB05WV0VG6NPWJ43J)
- [Company: Gladia](https://rewindex.com/company/gladia.md)

## Timeline of updates

- **investigating** 2026-10-07 13:00 UTC: Service is unhealthy
- **investigating** 2026-10-07 13:16 UTC: https://public-cloud.status-ovhcloud.com/incidents/kdqq2smzfd4t
- **investigating** 2026-10-07 13:25 UTC: Service is coming back online, expect some latency while we process accumulated requests
- **monitoring** 2026-10-07 14:04 UTC: Most of the backlog is cleared. We’re temporarily raising the rate limit to drain the rest as fast as possible. Expect normal operation again in a few minutes.
- **resolved** 2026-10-07 14:17 UTC: Fully recovered. Back to normal operation.

## Rewindex changes for this incident

- 2026-10-07 13:00 UTC: [Critical incident: \[Europe\] Pre-Recorded is in a degraded state](https://rewindex.com/change/i3be1a154314896.md)


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Canonical: https://rewindex.com/company/gladia/incidents/01M4B77E5CB05WV0VG6NPWJ43J · Markdown: https://rewindex.com/company/gladia/incidents/01M4B77E5CB05WV0VG6NPWJ43J.md · JSON: https://rewindex.com/api/v1/companies/gladia/incidents/01M4B77E5CB05WV0VG6NPWJ43J · Generated 2026-10-19T23:37:44.636Z