# Gladia: [Europe] Pre-Recorded is in a degraded state

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-10 09:21 UTC · Resolved: 2026-09-10 16:06 UTC · Duration: 6.8 h
- Updates: 5 · Affected components: Pre-Recorded v2
- [Vendor status page: https://status.gladia.io/incidents/01M259XXAE8VPQQM2A6G6XJT0T](https://status.gladia.io/incidents/01M259XXAE8VPQQM2A6G6XJT0T)
- [Company: Gladia](https://rewindex.com/company/gladia.md)

## Timeline of updates

- **investigating** 2026-09-10 09:21 UTC: Service is unhealthy
- **investigating** 2026-09-10 10:18 UTC: Pre-recorded transcription is taking longer than usual. Average processing time is currently around 6 minutes. Investigation ongoing.
- **monitoring** 2026-09-10 10:56 UTC: Pre-recorded transcription processing times have come down to around 5 minutes on average and are returning to normal. We are monitoring the situation.
- **monitoring** 2026-09-10 12:25 UTC: We have restored our GPU capacity. Due to the earlier incident and ongoing high traffic, pre-recorded transcription processing times remain longer than usual. We continue to monitor the situation closely.
- **resolved** 2026-09-10 16:06 UTC: This issue has been resolved. Pre-recorded transcription processing times have improved further and are now averaging below 4 minutes and are back to normal.


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Canonical: https://rewindex.com/company/gladia/incidents/01M259XXAE8VPQQM2A6G6XJT0T · Markdown: https://rewindex.com/company/gladia/incidents/01M259XXAE8VPQQM2A6G6XJT0T.md · JSON: https://rewindex.com/api/v1/companies/gladia/incidents/01M259XXAE8VPQQM2A6G6XJT0T · Generated 2026-10-20T00:19:08.912Z