# GitLab: Upcoming maintenance for the Customers Portal

> GitLab maintenance “Upcoming maintenance for the Customers Portal” on 2026-10-31: impact maintenance (vendor’s label), 1.0 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gitlab/incidents/6ae4e0ec288fd505bb996e82
Last updated: 2026-10-31T12:23:46Z

- Impact (vendor’s label): maintenance (maintenance)
- Status: completed · edited after publishing
- Started: 2026-10-31 11:00 UTC · Resolved: 2026-10-31 12:00 UTC · Duration: 1.0 h
- Updates: 3 · Affected components: GitLab Customers Portal
- [Vendor status page: https://status.gitlab.com/pages/maintenance/5b36dc6502d06804c08349f7/6ae4e0ec288fd505bb996e82](https://status.gitlab.com/pages/maintenance/5b36dc6502d06804c08349f7/6ae4e0ec288fd505bb996e82)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **update** 2026-10-31 11:00 UTC: The scheduled database maintenance for the Customers Portal (customers.gitlab.com) has started. The Customers Portal and its APIs are temporarily unavailable. We expect the maintenance to end by 12:00 UTC. We’ll post an update when it’s complete.
- **update** 2026-10-31 12:03 UTC: The database maintenance for the Customers Portal (customers.gitlab.com) is taking longer than planned. Our team needs more time to complete it. The Customers Portal and its APIs remain unavailable. We apologize for the inconvenience. We’ll update this notice when the maintenance is complete.
- **update** 2026-10-31 12:16 UTC: The database maintenance for the Customers Portal (customers.gitlab.com) is complete. The Customers Portal and its APIs are available again and working normally. Thank you for your patience.

## Rewindex changes for this incident

- 2026-10-31 12:13 UTC: [Incident updated: Upcoming maintenance for the Customers Portal](https://rewindex.com/change/r85789dc6ddc267.md)
- 2026-10-31 12:23 UTC: [Incident updated: Upcoming maintenance for the Customers Portal](https://rewindex.com/change/rb2f3df805a6d06.md)

## Cite this

Maintenance posted by GitLab, started 2026-10-31 11:00 UTC, resolved after 1.0 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/gitlab/incidents/6ae4e0ec288fd505bb996e82
- Citation: GitLab, “Upcoming maintenance for the Customers Portal” (2026-10-31 11:00 UTC). Archived by Rewindex: https://rewindex.com/company/gitlab/incidents/6ae4e0ec288fd505bb996e82 (CC BY 4.0).
- Markdown link: `[GitLab: Upcoming maintenance for the Customers Portal (2026-10-31)](https://rewindex.com/company/gitlab/incidents/6ae4e0ec288fd505bb996e82)`


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Canonical: https://rewindex.com/company/gitlab/incidents/6ae4e0ec288fd505bb996e82 · Markdown: https://rewindex.com/company/gitlab/incidents/6ae4e0ec288fd505bb996e82.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/6ae4e0ec288fd505bb996e82 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:38:06.804Z