# GitLab: Intermittent 500 on GitLab.com

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-20 07:08 UTC · Resolved: 2026-10-20 09:55 UTC · Duration: 2.8 h
- Updates: 4 · Affected components: Website
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ad7137040f91004ed0e9fdf](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ad7137040f91004ed0e9fdf)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Part of an outage event

- [Google Cloud europe-west2 outage, Oct 20, 2026: 19 vendors, 19 incidents](https://rewindex.com/events/2026-10-20-google-cloud-europe-west2)
- This incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +1 h vs Google Cloud’s own post)

```mermaid
flowchart LR
  root["Google Cloud europe-west2<br/>posted 06:08 UTC"]:::root
  before["Posted before Google Cloud did<br/>1 vendor, 1 blamed Google Cloud<br/>JFrog"]:::blames
  root --> before
  h1["Within an hour<br/>4 vendors, 4 blamed Google Cloud<br/>Aiven, Northflank, Elastic Cloud, dbt Labs"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 4 blamed Google Cloud<br/>MongoDB Atlas, Sourcegraph, CockroachDB, ClickHouse Cloud"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 1 blamed Google Cloud<br/>Grafana Cloud, Confluent"]:::blames
  root --> later
  me["GitLab (this incident)<br/>posted +1 h"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Summary

GitLab reported a major Website incident involving intermittent HTTP 503 errors when opening specific project pages on GitLab.com. It started at 2026-10-20 07:08 UTC and was still under investigation when archived, open for 0 min at the last update. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-20 07:08 UTC: We're investigating intermittent HTTP 503 errors when opening project pages. At this time, this issue only occurs in specific projects. More details at: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23288
- **monitoring** 2026-10-20 07:37 UTC: This issue affects projects and groups using GitLab Secrets Manager. Users saw HTTP 500 errors, not 503 as previously stated. A mitigation has been applied and we're monitoring. Details: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23288
- **monitoring** 2026-10-20 07:37 UTC: This issue affects projects and groups using GitLab Secrets Manager. Users saw HTTP 500 errors, not 503 as previously stated. A mitigation has been applied and we're monitoring. Details: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23288
- **resolved** 2026-10-20 09:55 UTC: We have not seen any more HTTP 500 errors for GitLab Secrets Manager since the mitigation was applied. This incident is now resolved. Details: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23288

## Rewindex changes for this incident

- 2026-10-20 07:08 UTC: [Major incident: Intermittent 503 on GitLab.com](https://rewindex.com/change/iffdceee5b1c0d0.md)
- 2026-10-20 07:33 UTC: [Incident silently edited: Intermittent 500 on GitLab.com](https://rewindex.com/change/rb55fb8ea7d6dae.md)
- 2026-10-20 07:43 UTC: [Incident updated: Intermittent 500 on GitLab.com](https://rewindex.com/change/rd18b3eebc7744b.md)
- 2026-10-20 10:03 UTC: [Incident updated: Intermittent 500 on GitLab.com](https://rewindex.com/change/r56d323a5bdb3c1.md)


---
Canonical: https://rewindex.com/company/gitlab/incidents/6ad7137040f91004ed0e9fdf · Markdown: https://rewindex.com/company/gitlab/incidents/6ad7137040f91004ed0e9fdf.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/6ad7137040f91004ed0e9fdf · Generated 2026-10-21T01:20:21.977Z