# GitLab: Security Reports not loading for some users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-25 18:39 UTC · Resolved: 2026-09-25 23:56 UTC · Duration: 5.3 h
- Updates: 10 · Affected components: CI/CD
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ab6bfe1c927d20564092312](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ab6bfe1c927d20564092312)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **identified** 2026-09-25 18:39 UTC: Some users are not able to generate security reports in pipelines. We've indetified the cause and are working on mitigation. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23024
- **identified** 2026-09-25 19:08 UTC: No material updates at this time. Mitigation efforts are ongoing. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23024
- **identified** 2026-09-25 19:36 UTC: The team is still working on the fix. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23024
- **identified** 2026-09-25 20:09 UTC: A fix is being implemented and we will update here once it's complete. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23024
- **identified** 2026-09-25 20:45 UTC: The changes we've tried have so far been ineffective. The fix is still in progress. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23024
- **identified** 2026-09-25 21:18 UTC: The team is still working on the fix. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23024
- **identified** 2026-09-25 21:54 UTC: The fix is still being implemented and progress is being made on resolving the problem. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23024
- **identified** 2026-09-25 22:26 UTC: The team continues to work on mitigating the underlying cause of the issue. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23024
- **monitoring** 2026-09-25 23:01 UTC: The fix has been deployed and we're seeing our graphs return to normal. Users should no longer be seeing missing security reports. We'll continue to monitor for now. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23024
- **resolved** 2026-09-25 23:56 UTC: Graphs continue to drop and security report functionality should now be normal. We're resolving this incident. If you have further issues with security reports, please contact support. More info: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23024

## Rewindex changes for this incident

- 2026-09-25 18:39 UTC: [Major incident: Security Reports not loading for some users](https://rewindex.com/change/ib9db5201875fc2.md)


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Canonical: https://rewindex.com/company/gitlab/incidents/6ab6bfe1c927d20564092312 · Markdown: https://rewindex.com/company/gitlab/incidents/6ab6bfe1c927d20564092312.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/6ab6bfe1c927d20564092312 · Generated 2026-10-18T10:30:46.355Z