# GitLab: General slowness and intermittent 502s on Gitlab.com

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-25 09:59 UTC · Resolved: 2026-08-26 00:12 UTC · Duration: 14 h
- Updates: 5 · Affected components: API, Website
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a8d67916f989604d7b08364](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a8d67916f989604d7b08364)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **investigating** 2026-08-25 09:59 UTC: We are currently investigating reports of slowness and 502 errors. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/22783
- **investigating** 2026-08-25 13:43 UTC: Slowness & 502s have been bursty with not much impact. A revert MR is under way while we are investigating other possible root causes. More information here: gitlab.com/gitlab-com/gl-infra/production/-/work\_items/22783
- **monitoring** 2026-08-25 14:48 UTC: We have not seen active user impact for several hours and we have identified the possible root cause. We are monitoring for changes. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/22783
- **monitoring** 2026-08-25 18:34 UTC: We continue to monitor and have not observed any active user impact. We are working towards a permanent fix and will provide our next update once it has been implemented. More information here: gitlab.com/gitlab-com/gl-infra/production/-/work\_items/22783
- **resolved** 2026-08-26 00:12 UTC: The fix has been implemented and the issue is now resolved. We have not observed any active user impact. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/22783

## Rewindex changes for this incident

- 2026-08-25 09:59 UTC: [Major incident: General slowness and intermittent 502s on Gitlab.com](https://rewindex.com/change/i6c03d7b7dec01e.md)


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Canonical: https://rewindex.com/company/gitlab/incidents/6a8d67916f989604d7b08364 · Markdown: https://rewindex.com/company/gitlab/incidents/6a8d67916f989604d7b08364.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/6a8d67916f989604d7b08364 · Generated 2026-10-18T11:26:02.923Z