# GitLab: Degraded performance affecting package pulls from registry(packages.gitlab.com)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-15 14:12 UTC · Resolved: 2026-07-15 21:29 UTC · Duration: 7.3 h
- Updates: 11 · Affected components: Package Registry, packages.gitlab.com
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a57953a125ab6060411c417](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a57953a125ab6060411c417)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **identified** 2026-07-15 14:12 UTC: We are investigating degraded performance affecting package pulls from our registry. Users may experience slow or failed Omnibus package downloads while we investigate. Currently, the engineering team has identified the cause of the degraded performance and is currently working to resolve the issue. Users may continue to experience slow or failed Omnibus package downloads while mitigation is in progress.
- **identified** 2026-07-15 15:33 UTC: We continue to work on resolving the issue with package pulls from our registry. Users may still experience slow or failed Omnibus package downloads. We will share another update as soon as we have more information.
- **identified** 2026-07-15 16:21 UTC: Work to resolve the package registry issue is ongoing. During this time, some users may continue to experience slow or unsuccessful Omnibus package downloads.
- **identified** 2026-07-15 16:54 UTC: Recovery efforts remain in progress for the issue impacting package pulls from our registry. Some Omnibus package downloads may continue to be slow or fail until the issue is resolved.
- **identified** 2026-07-15 17:25 UTC: No material updates to report at this time. We are continuing to investigate the current issue and engineers are working to determine remediation steps.
- **identified** 2026-07-15 18:19 UTC: Mitigation efforts are ongoing to address the issue affecting package pulls from our registry. Slow or failed Omnibus package downloads may still occur.
- **identified** 2026-07-15 18:57 UTC: We've identified the root cause of the issue and are continuing to implement mitigation measures. We'll provide additional updates as progress is made.
- **identified** 2026-07-15 19:36 UTC: We have no material updates at this time. Our team remains focused on mitigation efforts and will continue to share updates as we make progress.
- **identified** 2026-07-15 20:12 UTC: There are no significant updates to share at this time. Mitigation efforts are still underway, and we will continue to provide updates as they become available.
- **identified** 2026-07-15 20:44 UTC: Mitigation efforts remain in progress. We're continuing to monitor the implementation and will provide another update once additional progress has been made.
- **resolved** 2026-07-15 21:29 UTC: Mitigation efforts have been successfully completed, and service has returned to normal. This incident has been resolved.


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Canonical: https://rewindex.com/company/gitlab/incidents/6a57953a125ab6060411c417 · Markdown: https://rewindex.com/company/gitlab/incidents/6a57953a125ab6060411c417.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/6a57953a125ab6060411c417 · Generated 2026-10-18T11:30:32.199Z