# GitLab: Jobs not being picked up/stuck pending

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-18 11:03 UTC · Resolved: 2026-05-18 12:41 UTC · Duration: 1.6 h
- Updates: 3 · Affected components: CI/CD, CI/CD - Hosted runners for GitLab community contributions, CI/CD - Hosted runners on Linux, CI/CD - Hosted runners on macOS, CI/CD - Hosted runners on Windows
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a0af1eaa9397105e83f87ae](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a0af1eaa9397105e83f87ae)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **identified** 2026-05-18 11:03 UTC: We've identified the root cause of some jobs not getting picked up due to runner pool exhaustion. We're working on getting more runners added to the pool. More details about the incident here: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/22145
- **monitoring** 2026-05-18 11:35 UTC: We're seeing improvements in job queueing after additional runner allocations to the runner resource pool. We will continue to monitor until the the jobs are getting picked up at normal rates. More details about the incident here: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/22145
- **resolved** 2026-05-18 12:41 UTC: We've continued to monitor the job queues following the additional provisioning of runners to the resource pool and we observe that the queueing is back to normal. This incident is moved to resolved. More details about the incident here: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/22145

## Rewindex changes for this incident

- 2026-05-18 11:03 UTC: [Major incident: Jobs not being picked up/stuck pending](https://rewindex.com/change/ia12a1cb86eb5b0.md)


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Canonical: https://rewindex.com/company/gitlab/incidents/6a0af1eaa9397105e83f87ae · Markdown: https://rewindex.com/company/gitlab/incidents/6a0af1eaa9397105e83f87ae.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/6a0af1eaa9397105e83f87ae · Generated 2026-10-18T11:25:35.128Z