# GitLab: Degraded GitLab Duo Performance

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-08 07:00 UTC · Resolved: 2026-04-08 18:28 UTC · Duration: 11 h
- Updates: 5 · Affected components: GitLab Duo, Website
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/69d5fd239cd38810be1058dc](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/69d5fd239cd38810be1058dc)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **investigating** 2026-04-08 07:00 UTC: We're currently investigating intermittent issues with GitLab Duo Agentic Chat and Code Suggestions. We'll provide updates as more information becomes available.
- **investigating** 2026-04-08 07:16 UTC: We're continuing to investigate degraded performance with GitLab Duo features, including Agentic Chat and Code Suggestions. This is linked to an ongoing upstream provider incident affecting Claude models. Switching to an alternative model may help as a workaround. We'll provide further updates as more information becomes available.
- **identified** 2026-04-08 07:29 UTC: We've identified the cause of the degraded GitLab Duo performance as an upstream provider outage affecting Claude models. Error rates are beginning to decrease as the upstream issue is being resolved. We'll provide further updates as the situation progresses.
- **monitoring** 2026-04-08 08:03 UTC: GitLab Duo services, including Agentic Chat and Code Suggestions, have returned to normal operation. We're continuing to monitor to ensure stability.
- **resolved** 2026-04-08 18:28 UTC: Duo performance has returned to normal so we are resolving this incident. If you're still experiencing Duo performance problems, please open a ticket with support. More information can be found here: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/21726


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Canonical: https://rewindex.com/company/gitlab/incidents/69d5fd239cd38810be1058dc · Markdown: https://rewindex.com/company/gitlab/incidents/69d5fd239cd38810be1058dc.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/69d5fd239cd38810be1058dc · Generated 2026-10-18T09:35:12.612Z