# GitLab: GitLab Duo is unavailable on VSC and Web UI

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-03 13:11 UTC · Resolved: 2026-02-03 17:52 UTC · Duration: 4.7 h
- Updates: 5 · Affected components: GitLab Duo
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6981f3ea6a29f904fc59b66e](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6981f3ea6a29f904fc59b66e)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **investigating** 2026-02-03 13:11 UTC: GitLab Duo is unavailable for all users in both the VSCode extension and the web interface. Attempting to use the agentic chat triggers an error: "GitLab Duo is already responding to this chat in another tab or location." See issue for details: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/21192
- **investigating** 2026-02-03 13:31 UTC: GitLab Duo is still unavailable for all users in both the VSCode extension and the web interface. We are currently investigating. See issue for details: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/21192
- **identified** 2026-02-03 15:04 UTC: The issue has been identified to have been caused by a recent change. The change has been reverted and we expect Duo should be available for VSC and Web UI. See issue for details: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/21192
- **monitoring** 2026-02-03 15:36 UTC: Duo availability is back to normal. We are currently monitoring. See issue for details: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/21192
- **resolved** 2026-02-03 17:52 UTC: Duo is once again fully available from within the GitLab UI and Visual Studio Code.

## Rewindex changes for this incident

- 2026-02-03 13:11 UTC: [Major incident: GitLab Duo is unavailable on VSC and Web UI](https://rewindex.com/change/i85c7e80acab689.md)


---
Canonical: https://rewindex.com/company/gitlab/incidents/6981f3ea6a29f904fc59b66e · Markdown: https://rewindex.com/company/gitlab/incidents/6981f3ea6a29f904fc59b66e.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/6981f3ea6a29f904fc59b66e · Generated 2026-10-18T11:26:09.512Z