# GitLab: A MacOS Runner is failing jobs

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-21 11:56 UTC · Resolved: 2025-11-21 18:15 UTC · Duration: 6.3 h
- Updates: 10 · Affected components: CI/CD, CI/CD - Hosted runners on macOS
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6920537eca14b604d6cb0a66](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6920537eca14b604d6cb0a66)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **investigating** 2025-11-21 11:56 UTC: We've received reports that jobs that run on a specific macOS GitLab Runner (with the tag \`saas-macos-large-m2pro\`) have been failing with a “context deadline exceeded” error. We are in the process of investigating. As a workaround, you can switch to other runners. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for more details
- **investigating** 2025-11-21 12:47 UTC: Investigation is ongoing, and we're reviewing relevant runbooks for additional troubleshooting steps. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for more details
- **investigating** 2025-11-21 14:32 UTC: No material updates to report. We continue troubleshooting the runner's unavailability. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for more details
- **investigating** 2025-11-21 16:09 UTC: We continue investigating the root cause. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for more details
- **investigating** 2025-11-21 16:34 UTC: Latest troubleshooting results point a networking issue preventing connectivity with the affected macOS Runner. Investigation continues at gitlab.com/gitlab-com/gl-infra/production/-/issues/20878.
- **investigating** 2025-11-21 16:50 UTC: We continue to troubleshoot network connectivity for the affected Runner, no material updates to report. Follow https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for details.
- **investigating** 2025-11-21 17:09 UTC: We have identified a misconfiguration in our Runner infrastructure's routing policies as the potential cause for this issue. Follow https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for details.
- **investigating** 2025-11-21 17:25 UTC: No material updates to share. We appreciate your patience while we continue investigating this issue, please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for details.
- **identified** 2025-11-21 17:41 UTC: We have identified the configuration causing network disruption with the affected Runner and we are working on fixing it. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20878 for details.
- **resolved** 2025-11-21 18:15 UTC: We have completed the infrastructure restoration tasks to fix the connectivity issue with the affected Runner. Since 17:51 UTC jobs on this Runner are being processed normally. This is now resolved.

## Rewindex changes for this incident

- 2025-11-21 11:56 UTC: [Major incident: A MacOS Runner is failing jobs](https://rewindex.com/change/i59bdc07098c20a.md)


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Canonical: https://rewindex.com/company/gitlab/incidents/6920537eca14b604d6cb0a66 · Markdown: https://rewindex.com/company/gitlab/incidents/6920537eca14b604d6cb0a66.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/6920537eca14b604d6cb0a66 · Generated 2026-10-18T12:19:42.276Z