# GitLab: Mac OS runners can't create cache after upgrade

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-14 04:51 UTC · Resolved: 2025-11-14 07:55 UTC · Duration: 3.1 h
- Updates: 3 · Affected components: CI/CD - Hosted runners on macOS
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6916b5510a71c405ab9d12a9](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6916b5510a71c405ab9d12a9)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **investigating** 2025-11-14 04:51 UTC: We have received reports that some MacOS GitLab Runners have been unable to create CI caches following a version update earlier today. We are in the process of rolling back the update. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20841 for more details
- **monitoring** 2025-11-14 05:28 UTC: The affected MacOS Runners have been rolled back to a previous version and they have resumed creating CI caches. We will continue to monitor the Runners to ensure the matter is resolved. Further info: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20841
- **resolved** 2025-11-14 07:55 UTC: We have received no further reports of MacOS Runners failing to create CI caches so this incident is being marked as resolved. For more info see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20841

## Rewindex changes for this incident

- 2025-11-14 04:51 UTC: [Major incident: Mac OS runners can't create cache after upgrade](https://rewindex.com/change/i7fb8f0b3a0a9b7.md)


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Canonical: https://rewindex.com/company/gitlab/incidents/6916b5510a71c405ab9d12a9 · Markdown: https://rewindex.com/company/gitlab/incidents/6916b5510a71c405ab9d12a9.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/6916b5510a71c405ab9d12a9 · Generated 2026-10-18T11:27:23.010Z