# GitLab: Multiple services impacted by AWS degradation

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-20 09:49 UTC · Resolved: 2025-10-20 10:45 UTC · Duration: 56 min
- Updates: 2 · Affected components: CI/CD - Hosted runners on macOS, packages.gitlab.com, version.gitlab.com
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68f60594a63ca248d9b88d19](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68f60594a63ca248d9b88d19)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Part of an outage event

- [AWS us-east-1 outage, Oct 20, 2025: 141 vendors, 181 incidents](https://rewindex.com/events/2025-10-20-aws-us-east-1)
- This incident blames AWS as the cause. (hop 1, posted +2 h 38 min vs AWS’s own post)
- Evidence: “…Multiple services impacted by AWS degradation GitLab services are now stable as AWS is recovering from the service disruption. GitLab services are now stable as AWS is recovering from the service disr…”

```mermaid
flowchart LR
  root["AWS us-east-1<br/>posted 07:11 UTC"]:::root
  before["Posted before AWS did<br/>5 vendors, 4 blamed AWS<br/>Salesforce, Descope, Ashby +2"]:::blames
  root --> before
  h1["Within an hour<br/>18 vendors, 17 blamed AWS<br/>Asana, Firebolt, Monday.com +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>30 vendors, 29 blamed AWS<br/>SingleStore, Loops, Buildkite +27"]:::blames
  root --> h4
  later["Later<br/>45 vendors, 44 blamed AWS<br/>RudderStack, Airbyte, Unbounce +42"]:::blames
  root --> later
  p0["Twilio<br/>posted +15 min"]:::blames
  root --> p0
  k0["BigCommerce<br/>+2 h 46 min"]:::hop2
  p0 -->|"blamed Twilio"| k0
  p1["Webflow<br/>posted +4 h 37 min, did not name AWS"]:::timing
  root -.-> p1
  k1["Rootly<br/>+10 h 23 min"]:::hop2
  p1 -->|"blamed Webflow"| k1
  p2["Baseten<br/>posted +4 min"]:::blames
  root --> p2
  k2["Zed<br/>+26 h 20 min"]:::hop2
  p2 -->|"blamed Baseten"| k2
  me["GitLab (this incident)<br/>posted +2 h 38 min"]:::me
  h4 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **monitoring** 2025-10-20 09:49 UTC: We're currently experiencing degraded performance on services such as package registry, that depend on AWS services. We're currently monitoring the issue.
- **resolved** 2025-10-20 10:45 UTC: GitLab services are now stable as AWS is recovering from the service disruption.


---
Canonical: https://rewindex.com/company/gitlab/incidents/68f60594a63ca248d9b88d19 · Markdown: https://rewindex.com/company/gitlab/incidents/68f60594a63ca248d9b88d19.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/68f60594a63ca248d9b88d19 · Generated 2026-10-20T01:30:38.966Z