# GitLab: GitLab CI/CD jobs not running

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-09-23 01:36 UTC · Resolved: 2025-09-23 04:37 UTC · Duration: 3.0 h
- Updates: 5 · Affected components: CI/CD, CI/CD - Hosted runners for GitLab community contributions, CI/CD - Hosted runners on Linux, CI/CD - Hosted runners on macOS, CI/CD - Hosted runners on Windows, CI/CD - Self-managed runners
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68d1f9af507bb80529f3a6d6](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68d1f9af507bb80529f3a6d6)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **investigating** 2025-09-23 01:36 UTC: Our team has identified a problem that is preventing CI jobs from being executed. We are working to fix the problem, and will update in the next 30 minutes. More details here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20592.
- **identified** 2025-09-23 02:08 UTC: We have identified the issue and are working to resolve it now. There will be an update in the next 30 minutes. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20592 for more details.
- **identified** 2025-09-23 02:29 UTC: The configuration change to address the problem is in progress, and our team is monitoring the deployment. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20592 for more details.
- **monitoring** 2025-09-23 02:43 UTC: The change has been deployed and CI Jobs have started to recover. The team is continuing to monitor the improvement. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20592 for more details.
- **resolved** 2025-09-23 04:37 UTC: Our monitoring shows that CI job functionality has fully recovered. See gitlab.com/gitlab-com/gl-infra/production/-/issues/20592 for more details.

## Rewindex changes for this incident

- 2025-09-23 01:36 UTC: [Critical incident: GitLab CI/CD jobs not running](https://rewindex.com/change/i3a030f851f5e47.md)


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Canonical: https://rewindex.com/company/gitlab/incidents/68d1f9af507bb80529f3a6d6 · Markdown: https://rewindex.com/company/gitlab/incidents/68d1f9af507bb80529f3a6d6.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/68d1f9af507bb80529f3a6d6 · Generated 2026-10-18T10:28:48.278Z