# GitLab: The gitlab-org group is experiencing 500 errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-10 16:02 UTC · Resolved: 2025-09-10 16:56 UTC · Duration: 54 min
- Updates: 3 · Affected components: Canary, Git Operations, Website
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68c1a11ebd4a8f057756b396](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68c1a11ebd4a8f057756b396)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **investigating** 2025-09-10 16:02 UTC: The gitlab-org group is experiencing 500s. This issue is not widespread. Customers interacting with any gitlab-org repos might be affected. More information about the incident: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20510
- **investigating** 2025-09-10 16:30 UTC: We are continuing to investigate the root cause of the issue. Customers whose pipelines interact with artifacts hosted in gitlab-org may see 500 errors. Details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20510.
- **resolved** 2025-09-10 16:56 UTC: After a brief monitoring period we've confirmed that Gitaly is once again available. Clones and operations involving gitlab-org projects are now operational, so we're considering the incident resolved.

## Rewindex changes for this incident

- 2025-09-10 16:02 UTC: [Major incident: The gitlab-org group is experiencing 500 errors](https://rewindex.com/change/i5177d7f37fd811.md)


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Canonical: https://rewindex.com/company/gitlab/incidents/68c1a11ebd4a8f057756b396 · Markdown: https://rewindex.com/company/gitlab/incidents/68c1a11ebd4a8f057756b396.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/68c1a11ebd4a8f057756b396 · Generated 2026-10-18T11:26:14.710Z