# GitLab: Elevated errors in rails_request component for AI-assisted services

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-09 08:27 UTC · Resolved: 2025-09-09 10:12 UTC · Duration: 1.8 h
- Updates: 5 · Affected components: GitLab Duo
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68bfe4dfe8f743057f6db60e](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68bfe4dfe8f743057f6db60e)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **identified** 2025-09-09 08:27 UTC: We're seeing elevated errors for the rails\_request component, which affects AI-related services like code completion and code generation. We've identified the cause, and a fix is being implemented. Read more about the incident here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499
- **identified** 2025-09-09 08:57 UTC: We're currently waiting for the fix to be completed in production. Updates about the incident can be found here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499
- **identified** 2025-09-09 09:36 UTC: We're awaiting the completion of the fix on production. Updates about the incident can be found here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499
- **identified** 2025-09-09 09:55 UTC: We're waiting for the fix to be completed in production. Updates about the incident can be found here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499
- **resolved** 2025-09-09 10:12 UTC: The rollback of production is complete. We are no longer seeing any performance degradation in code suggestion functionality. More info can be found in the issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499

## Rewindex changes for this incident

- 2025-09-09 08:27 UTC: [Major incident: Elevated errors in rails\_request component for AI-assisted services](https://rewindex.com/change/i3d2cc90548cbe6.md)


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Canonical: https://rewindex.com/company/gitlab/incidents/68bfe4dfe8f743057f6db60e · Markdown: https://rewindex.com/company/gitlab/incidents/68bfe4dfe8f743057f6db60e.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/68bfe4dfe8f743057f6db60e · Generated 2026-10-18T10:24:19.508Z