# GitLab: Duo Agentic chat not working in web

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-25 08:06 UTC · Resolved: 2025-08-25 14:19 UTC · Duration: 6.2 h
- Updates: 3 · Affected components: GitLab Duo
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68ac19a1af9561052fade807](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68ac19a1af9561052fade807)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **identified** 2025-08-25 08:06 UTC: We are currently seeing increased errors and availability issues with the GitLab Duo Agentic chat when using the GitLab web interface. Regular GitLab Duo Chat is unaffected. We have identified the issue and preparing a fix. For further details please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20424
- **monitoring** 2025-08-25 08:59 UTC: The fix has been merged and we are seeing signs of recovery. We are now monitoring. For further details please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20424
- **resolved** 2025-08-25 14:19 UTC: We are no longer seeing errors related to GitLab Duo Agentic chat. This incident is resolved. More information in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20424

## Rewindex changes for this incident

- 2025-08-25 08:06 UTC: [Major incident: Duo Agentic chat not working in web](https://rewindex.com/change/i3cd9e007f9a949.md)


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Canonical: https://rewindex.com/company/gitlab/incidents/68ac19a1af9561052fade807 · Markdown: https://rewindex.com/company/gitlab/incidents/68ac19a1af9561052fade807.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/68ac19a1af9561052fade807 · Generated 2026-10-18T10:26:45.243Z