# GitHub: GitHub Enterprise Importer migrations are stalled

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-28 21:41 UTC · Resolved: 2025-07-29 03:15 UTC · Duration: 5.6 h
- Updates: 1
- [Vendor status page: https://www.githubstatus.com/incidents/qjbc2h6dfyvc](https://www.githubstatus.com/incidents/qjbc2h6dfyvc)
- [Company: GitHub](https://rewindex.com/company/github.md)

## Timeline of updates

- **resolved** 2025-07-29 03:15 UTC: Between approximately 21:41 UTC July 28th and 03:15 UTC July 29th, GitHub Enterprise Importer (GEI) operated in a degraded state where migrations could not be processed. Our investigation found that a component of the GEI infrastructure had been improperly taken out of service and could not be restored to its previous configuration. This necessitated the provisioning of new resources to resolve the incident. As a result, customers will need to add our new IP range to the following IP allow lists, if enabled: - The IP allow list on your destination GitHub.com organization or enterprise - If you're running migrations from GitHub.com, the IP allow list on your source GitHub.com organization or enterprise - If you're running migrations from a GitHub Enterprise Server, Bitbucket Server or Bitbucket Data Center instance, the allow list on your configured Azure Blob Storage or -- Amazon S3 storage account - If you're running migrations from Azure DevOps, the allow list on your Azure DevOps organization The new GEI IP ranges for inclusion in applicable IP allow lists are: - 20.99.172.64/28 - 135.234.59.224/28 The following IP ranges are no longer used by GEI and can be removed from all applicable IP allow lists: - 40.71.233.224/28 - 20.125.12.8/29 Users who have run migrations using GitHub Enterprise Importer in the past 90 days will receive email alerts about this change.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/github/incidents/qjbc2h6dfyvc · Markdown: https://rewindex.com/company/github/incidents/qjbc2h6dfyvc.md · JSON: https://rewindex.com/api/v1/companies/github/incidents/qjbc2h6dfyvc · Generated 2026-10-18T09:34:30.649Z