# GitHub: Incident with Pull Requests and Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-01-30 14:29 UTC · Resolved: 2025-01-30 15:39 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://www.githubstatus.com/incidents/nm83zrdky73y](https://www.githubstatus.com/incidents/nm83zrdky73y)
- [Company: GitHub](https://rewindex.com/company/github.md)

## Timeline of updates

- **resolved** 2025-01-30 15:39 UTC: On January 30th, 2025 from 14:22 UTC to 14:48 UTC, web requests to GitHub.com experienced failures (at peak the error rate was 44%), with the average successful request taking over 3 seconds to complete. This outage was caused by a hardware failure in the caching layer that supports rate limiting. In addition, the impact was prolonged due to a lack of automated failover for the caching layer. A manual failover of the primary to trusted hardware was performed following recovery to ensure that the issue would not reoccur under similar circumstances. As a result of this incident, we will be moving to a high availability cache configuration and adding resilience to cache failures at this layer to ensure requests are able to be handled should similar circumstances happen in the future.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/github/incidents/nm83zrdky73y · Markdown: https://rewindex.com/company/github/incidents/nm83zrdky73y.md · JSON: https://rewindex.com/api/v1/companies/github/incidents/nm83zrdky73y · Generated 2026-10-18T09:34:26.036Z