# GitHub: Increased timeouts due to surge in anonymous users

> GitHub status incident “Increased timeouts due to surge in anonymous users” on 2026-11-09: impact minor (vendor’s label), 3.2 h, 10 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/github/incidents/c9px7cw2ghrs
Last updated: 2026-11-09T09:13:54Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-09 05:59 UTC · Resolved: 2026-11-09 09:09 UTC · Duration: 3.2 h
- Updates: 10
- [Vendor status page: https://www.githubstatus.com/incidents/c9px7cw2ghrs](https://www.githubstatus.com/incidents/c9px7cw2ghrs)
- [Company: GitHub](https://rewindex.com/company/github.md)

## Discussed on Hacker News

- [Github.com 504 Gateway Timeout due to surge in anonymous users](https://news.ycombinator.com/item?id=50421644): 16 points, 2 comments, posted 2026-11-09 06:05 UTC, posted 6 min after the vendor’s first update

## Timeline of updates

- **investigating** 2026-11-09 05:59 UTC: We are investigating reports of impacted performance for some GitHub services.
- **investigating** 2026-11-09 06:30 UTC: We are debugging a spike in anonymous traffic. Some users who are not logged in may see errors on the site. CI jobs and release downloads may fail with a 504 Gateway Timeout status if they make anonymous calls.
- **monitoring** 2026-11-09 06:51 UTC: The degradation has been mitigated. We are monitoring to ensure stability.
- **monitoring** 2026-11-09 07:03 UTC: The problem with anonymous traffic receiving 504 status codes has been mitigated. We are continuing to observe for an abundance of caution.
- **investigating** 2026-11-09 07:43 UTC: We have observed a repeated increase in 504 errors for anonymous and unauthenticated traffic, including users who are not logged in and release downloads. We are continuing to investigate and apply mitigations.
- **investigating** 2026-11-09 08:16 UTC: We are continuing to observe high rates of 504 errors for anonymous requests. We are continuing to work on mitigation. Logged-in users and authenticated requests are unaffected.
- **investigating** 2026-11-09 08:47 UTC: Error rates have declined again, and we’re preparing targeted traffic controls while monitoring for a recurrence. Logged-in users and authenticated requests have not been affected.
- **monitoring** 2026-11-09 09:05 UTC: The degradation has been mitigated. We are monitoring to ensure stability.
- **monitoring** 2026-11-09 09:09 UTC: We are resolving this incident as error rates have remained low and we have prepared additional protections.
- **resolved** 2026-11-09 09:09 UTC: This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.

## Rewindex changes for this incident

- 2026-11-09 06:33 UTC: [Incident updated: Increased timeouts due to surge in anonymous users](https://rewindex.com/change/r67d81dad647445.md)
- 2026-11-09 06:53 UTC: [Incident updated: Increased timeouts due to surge in anonymous users](https://rewindex.com/change/r3859b6891ae875.md)
- 2026-11-09 07:13 UTC: [Incident updated: Increased timeouts due to surge in anonymous users](https://rewindex.com/change/rec6031f7e225e0.md)
- 2026-11-09 07:53 UTC: [Incident updated: Increased timeouts due to surge in anonymous users](https://rewindex.com/change/rf811380c5334c5.md)
- 2026-11-09 08:23 UTC: [Incident updated: Increased timeouts due to surge in anonymous users](https://rewindex.com/change/r24ecec37278330.md)
- 2026-11-09 08:53 UTC: [Incident updated: Increased timeouts due to surge in anonymous users](https://rewindex.com/change/r1e921c43b785f1.md)
- 2026-11-09 09:13 UTC: [Incident updated: Increased timeouts due to surge in anonymous users](https://rewindex.com/change/r7fd31157faa4f5.md)

## Cite this

Status incident (vendor impact label: minor) posted by GitHub, started 2026-11-09 05:59 UTC, resolved after 3.2 h, 10 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/github/incidents/c9px7cw2ghrs
- Citation: GitHub, “Increased timeouts due to surge in anonymous users” (2026-11-09 05:59 UTC). Archived by Rewindex: https://rewindex.com/company/github/incidents/c9px7cw2ghrs (CC BY 4.0).
- Markdown link: `[GitHub: Increased timeouts due to surge in anonymous users (2026-11-09)](https://rewindex.com/company/github/incidents/c9px7cw2ghrs)`


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Canonical: https://rewindex.com/company/github/incidents/c9px7cw2ghrs · Markdown: https://rewindex.com/company/github/incidents/c9px7cw2ghrs.md · JSON: https://rewindex.com/api/v1/companies/github/incidents/c9px7cw2ghrs · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-09T16:50:02.925Z