# GitHub: Incident with Copilot

> GitHub status incident “Incident with Copilot” on 2024-07-11: impact minor (vendor’s label), 2.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/github/incidents/9lmrb0ch7cnn
Last updated: 2024-07-11T15:21:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-07-11 13:02 UTC · Resolved: 2024-07-11 15:21 UTC · Duration: 2.3 h
- Updates: 1
- [Vendor status page: https://www.githubstatus.com/incidents/9lmrb0ch7cnn](https://www.githubstatus.com/incidents/9lmrb0ch7cnn)
- [Company: GitHub](https://rewindex.com/company/github.md)

## Timeline of updates

- **resolved** 2024-07-11 15:21 UTC: On July 11, 2024, between 10:20 UTC and 14:00 UTC Copilot Chat was degraded and experienced intermittent timeouts. This only impacted requests routed to one of our service region providers. The error rate peaked at 10% for all requests and 9% of users. This was due to host upgrades in an upstream service provider. While this was a planned event, processes and tooling was not in place to anticipate and mitigate this downtime. We are working to improve our processes and tooling for future planned events and escalation paths with our upstream providers.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by GitHub, started 2024-07-11 13:02 UTC, resolved after 2.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/github/incidents/9lmrb0ch7cnn
- Citation: GitHub, “Incident with Copilot” (2024-07-11 13:02 UTC). Archived by Rewindex: https://rewindex.com/company/github/incidents/9lmrb0ch7cnn (CC BY 4.0).
- Markdown link: `[GitHub: Incident with Copilot (2024-07-11)](https://rewindex.com/company/github/incidents/9lmrb0ch7cnn)`


---
Canonical: https://rewindex.com/company/github/incidents/9lmrb0ch7cnn · Markdown: https://rewindex.com/company/github/incidents/9lmrb0ch7cnn.md · JSON: https://rewindex.com/api/v1/companies/github/incidents/9lmrb0ch7cnn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:53:09.971Z