# GitHub: We are investigating reports of degraded performance.

> GitHub status incident “We are investigating reports of degraded performance.” on 2024-04-26: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/github/incidents/84bxn520qg2m
Last updated: 2024-04-26T16:49:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-04-26 15:10 UTC · Resolved: 2024-04-26 16:49 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://www.githubstatus.com/incidents/84bxn520qg2m](https://www.githubstatus.com/incidents/84bxn520qg2m)
- [Company: GitHub](https://rewindex.com/company/github.md)

## Timeline of updates

- **resolved** 2024-04-26 16:49 UTC: On April 26th, 2024, we received several internal reports of GitHub staff being unable to login using their Passkeys. Out of an abundance of caution, we updated our public status to yellow. Further investigation discovered that a background job intended to clean up stale authenticated device records was mistakenly removing associated passkeys. As a result, some passkey registrations were incorrectly removed from some user accounts. The impact from the bug in the background job was limited to a small number of passkey users (\<0.5%). We have since resolved the bug in question and are working to notify all affected users.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by GitHub, started 2024-04-26 15:10 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/github/incidents/84bxn520qg2m
- Citation: GitHub, “We are investigating reports of degraded performance.” (2024-04-26 15:10 UTC). Archived by Rewindex: https://rewindex.com/company/github/incidents/84bxn520qg2m (CC BY 4.0).
- Markdown link: `[GitHub: We are investigating reports of degraded performance. (2024-04-26)](https://rewindex.com/company/github/incidents/84bxn520qg2m)`


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Canonical: https://rewindex.com/company/github/incidents/84bxn520qg2m · Markdown: https://rewindex.com/company/github/incidents/84bxn520qg2m.md · JSON: https://rewindex.com/api/v1/companies/github/incidents/84bxn520qg2m · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:35:19.704Z