# GitHub: Policy pages for Copilot are timing out

> GitHub status incident “Policy pages for Copilot are timing out” on 2026-01-21: impact minor (vendor’s label), 1.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/github/incidents/6d5kv6l8d8q3
Last updated: 2026-01-21T20:53:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-21 19:31 UTC · Resolved: 2026-01-21 20:53 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://www.githubstatus.com/incidents/6d5kv6l8d8q3](https://www.githubstatus.com/incidents/6d5kv6l8d8q3)
- [Company: GitHub](https://rewindex.com/company/github.md)

## Timeline of updates

- **resolved** 2026-01-21 20:53 UTC: On January 21, between 17:50 and 20:53 UTC, around 350 enterprises and organizations experienced slower load times or timeouts when viewing Copilot policy pages. The issue was traced to performance degradation under load due to an issue in upstream database caching capability within our billing infrastructure, which increased query latency to retrieve billing and policy information from approximately 300ms to up to 1.5s. To restore service, we disabled the affected caching feature, which immediately returned performance to normal. We then addressed the issue in the caching capability and re-enabled our use of the database cache and observed continued recovery. Moving forward, we’re tightening our procedures for deploying performance optimizations, adding test coverage, and improving cross-service visibility and alerting so we can detect upstream degradations earlier and reduce impact to customers.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by GitHub, started 2026-01-21 19:31 UTC, resolved after 1.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/github/incidents/6d5kv6l8d8q3
- Citation: GitHub, “Policy pages for Copilot are timing out” (2026-01-21 19:31 UTC). Archived by Rewindex: https://rewindex.com/company/github/incidents/6d5kv6l8d8q3 (CC BY 4.0).
- Markdown link: `[GitHub: Policy pages for Copilot are timing out (2026-01-21)](https://rewindex.com/company/github/incidents/6d5kv6l8d8q3)`


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Canonical: https://rewindex.com/company/github/incidents/6d5kv6l8d8q3 · Markdown: https://rewindex.com/company/github/incidents/6d5kv6l8d8q3.md · JSON: https://rewindex.com/api/v1/companies/github/incidents/6d5kv6l8d8q3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:41:10.655Z