# GitHub Copilot: Incident with Pull Requests and API Requests

> GitHub Copilot status incident “Incident with Pull Requests and API Requests” on 2024-12-03: impact minor (vendor’s label), 17 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/github-copilot/incidents/w6g0cmvyx3vm
Last updated: 2024-12-03T20:05:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-12-03 19:48 UTC · Resolved: 2024-12-03 20:05 UTC · Duration: 17 min
- Updates: 1
- [Vendor status page: https://www.githubstatus.com/incidents/w6g0cmvyx3vm](https://www.githubstatus.com/incidents/w6g0cmvyx3vm)
- [Company: GitHub Copilot](https://rewindex.com/company/github-copilot.md)

## Timeline of updates

- **resolved** 2024-12-03 20:05 UTC: On December 3, 2024, between 19:35 UTC and 20:05 UTC API requests, Actions, Pull Requests and Issues were degraded. Web and API requests for Pull Requests experienced a 3.5% error rate and Issues had a 1.2% error rate. The highest impact was for users who experienced errors while creating and commenting on Pull Requests and Issues. Actions had a 3.3% error rate in jobs and delays on some updates during this time. This was due to an erroneous database credential change impacting write access to Issues and Pull Requests data. We mitigated the incident by reverting the credential change at 19:52 UTC. We continued to monitor service recovery before resolving the incident at 20:05 UTC. There are a few improvements we are making in response to this. We are investing in safe guards to the change management process in order to prevent erroneous database credential changes. Additionally, the initial rollback attempt was unsuccessful which led to a longer time to mitigate. We were able to revert through an alternative method and are updating our playbooks to document this mitigation strategy.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by GitHub Copilot, started 2024-12-03 19:48 UTC, resolved after 17 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/github-copilot/incidents/w6g0cmvyx3vm
- Citation: GitHub Copilot, “Incident with Pull Requests and API Requests” (2024-12-03 19:48 UTC). Archived by Rewindex: https://rewindex.com/company/github-copilot/incidents/w6g0cmvyx3vm (CC BY 4.0).
- Markdown link: `[GitHub Copilot: Incident with Pull Requests and API Requests (2024-12-03)](https://rewindex.com/company/github-copilot/incidents/w6g0cmvyx3vm)`


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Canonical: https://rewindex.com/company/github-copilot/incidents/w6g0cmvyx3vm · Markdown: https://rewindex.com/company/github-copilot/incidents/w6g0cmvyx3vm.md · JSON: https://rewindex.com/api/v1/companies/github-copilot/incidents/w6g0cmvyx3vm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:41:16.299Z