# GitHub Copilot: We are investigating reports of degraded performance.

> GitHub Copilot status incident “We are investigating reports of degraded performance.” on 2024-01-28: impact minor (vendor’s label), 1.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/github-copilot/incidents/g6drnqm54qd4
Last updated: 2024-01-28T14:42:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-01-28 13:20 UTC · Resolved: 2024-01-28 14:42 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://www.githubstatus.com/incidents/g6drnqm54qd4](https://www.githubstatus.com/incidents/g6drnqm54qd4)
- [Company: GitHub Copilot](https://rewindex.com/company/github-copilot.md)

## Timeline of updates

- **resolved** 2024-01-28 14:42 UTC: On January 28, 2024, between 01:00 UTC and 14:00 UTC the Avatars service was degraded and could not return all avatar images requested by users, instead it would return a default, fallback avatar image. This incident impacted, at peak time 6% of the requests for viewing Avatars. Requests that were impacted did not prevent the users from continuing to use any GitHub services. This was due to an issue with the Avatars service connecting to a database host. We mitigated the incident by restarting the malfunctioning hosts that were not able to return the user avatar images. We are working to improve alerting and monitoring of our services to reduce our time to detection and mitigation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by GitHub Copilot, started 2024-01-28 13:20 UTC, resolved after 1.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/github-copilot/incidents/g6drnqm54qd4
- Citation: GitHub Copilot, “We are investigating reports of degraded performance.” (2024-01-28 13:20 UTC). Archived by Rewindex: https://rewindex.com/company/github-copilot/incidents/g6drnqm54qd4 (CC BY 4.0).
- Markdown link: `[GitHub Copilot: We are investigating reports of degraded performance. (2024-01-28)](https://rewindex.com/company/github-copilot/incidents/g6drnqm54qd4)`


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Canonical: https://rewindex.com/company/github-copilot/incidents/g6drnqm54qd4 · Markdown: https://rewindex.com/company/github-copilot/incidents/g6drnqm54qd4.md · JSON: https://rewindex.com/api/v1/companies/github-copilot/incidents/g6drnqm54qd4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:44:03.457Z