# GitHub Copilot: We are investigating reports of degraded performance.

> GitHub Copilot status incident “We are investigating reports of degraded performance.” on 2024-04-09: impact minor (vendor’s label), 38 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/github-copilot/incidents/6tgmk1j7b4rn
Last updated: 2024-04-09T05:10:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-04-09 04:32 UTC · Resolved: 2024-04-09 05:10 UTC · Duration: 38 min
- Updates: 1
- [Vendor status page: https://www.githubstatus.com/incidents/6tgmk1j7b4rn](https://www.githubstatus.com/incidents/6tgmk1j7b4rn)
- [Company: GitHub Copilot](https://rewindex.com/company/github-copilot.md)

## Timeline of updates

- **resolved** 2024-04-09 05:10 UTC: On April 9, 2024, between 04:32 UTC and 05:10 UTC, an outage occurred in Github Packages, specifically impacting the download functionality of NPM Packages. All attempts to download NPM Packages failed during this period. Upon investigation, we found a recent code change in the NPM Registry to be the root cause. The customer impact was limited to users of NPM Registry, with no effects on other registries. We mitigated the incident by rolling back the problematic change. We are following up with repair items to cover our observability gaps and implementing measures in our CI process to detect such failures early before they can impact customers.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by GitHub Copilot, started 2024-04-09 04:32 UTC, resolved after 38 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/github-copilot/incidents/6tgmk1j7b4rn
- Citation: GitHub Copilot, “We are investigating reports of degraded performance.” (2024-04-09 04:32 UTC). Archived by Rewindex: https://rewindex.com/company/github-copilot/incidents/6tgmk1j7b4rn (CC BY 4.0).
- Markdown link: `[GitHub Copilot: We are investigating reports of degraded performance. (2024-04-09)](https://rewindex.com/company/github-copilot/incidents/6tgmk1j7b4rn)`


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Canonical: https://rewindex.com/company/github-copilot/incidents/6tgmk1j7b4rn · Markdown: https://rewindex.com/company/github-copilot/incidents/6tgmk1j7b4rn.md · JSON: https://rewindex.com/api/v1/companies/github-copilot/incidents/6tgmk1j7b4rn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:07:43.996Z