# Stream (GetStream): Video - high error rate on Join call API (Mumbai)

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-03-31 13:39 UTC · Resolved: 2025-03-31 17:48 UTC · Duration: 4.2 h
- Updates: 2 · Affected components: Joining Calls, Video - Joining Calls
- [Vendor status page: https://stspg.io/msnts153nt6k](https://stspg.io/msnts153nt6k)
- [Company: Stream (GetStream)](https://rewindex.com/company/getstream.md)

## Timeline of updates

- **monitoring** 2025-03-31 13:39 UTC: Between 12:35 and 12:51 UTC, our API layer experienced a downtime in the Mumbai region due to increased system load. We are currently investigating the incident and implementing a patch. During this time API requests to join calls returned a 5xx response.
- **resolved** 2025-03-31 17:48 UTC: Our team deployed a patch to the affected system and the incident has been resolved


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Canonical: https://rewindex.com/company/getstream/incidents/yf2kd9wrdqnr · Markdown: https://rewindex.com/company/getstream/incidents/yf2kd9wrdqnr.md · JSON: https://rewindex.com/api/v1/companies/getstream/incidents/yf2kd9wrdqnr · Generated 2026-10-20T02:20:22.008Z