# Stream (GetStream): High error rate on one of our Feed shards in the us-east region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-05-09 13:51 UTC · Resolved: 2024-05-09 14:38 UTC · Duration: 47 min
- Updates: 3 · Affected components: us-east, US-East - Feed - API
- [Vendor status page: https://stspg.io/6806f6g8013g](https://stspg.io/6806f6g8013g)
- [Company: Stream (GetStream)](https://rewindex.com/company/getstream.md)

## Timeline of updates

- **investigating** 2024-05-09 13:51 UTC: We are currently experiencing a high error rate on one of our Feed shards in the us-east region. Our team is actively working to resolve the situation.
- **identified** 2024-05-09 13:52 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2024-05-09 14:38 UTC: The shard has been recovered and the incident has been resolved. Our team is currently conducting an internal investigation to determine the root cause of the issue.

## Rewindex changes for this incident

- 2024-05-09 13:51 UTC: [Major incident: High error rate on one of our Feed shards in the us-east region](https://rewindex.com/change/i929c4d70cbc2c1.md)


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Canonical: https://rewindex.com/company/getstream/incidents/qk3vl5k4mlyb · Markdown: https://rewindex.com/company/getstream/incidents/qk3vl5k4mlyb.md · JSON: https://rewindex.com/api/v1/companies/getstream/incidents/qk3vl5k4mlyb · Generated 2026-10-20T00:05:17.448Z