# Stream (GetStream): High error rate on Chat API service in us-east

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-16 19:25 UTC · Resolved: 2025-04-16 21:17 UTC · Duration: 1.9 h
- Updates: 3 · Affected components: Chat - us-east, us-east
- [Vendor status page: https://stspg.io/pc74hj85nz39](https://stspg.io/pc74hj85nz39)
- [Company: Stream (GetStream)](https://rewindex.com/company/getstream.md)

## Timeline of updates

- **identified** 2025-04-16 19:25 UTC: One of our shards in the us-east region is experiencing an issue with the underlying database storage. Our team is actively working to restore the service.
- **monitoring** 2025-04-16 21:02 UTC: The issue is being resolved, and our team is closely monitoring the database.
- **resolved** 2025-04-16 21:17 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/getstream/incidents/bj95sf6phdr2 · Markdown: https://rewindex.com/company/getstream/incidents/bj95sf6phdr2.md · JSON: https://rewindex.com/api/v1/companies/getstream/incidents/bj95sf6phdr2 · Generated 2026-10-20T01:30:35.543Z