# Stream (GetStream): Feed Realtime - SQS high error rate

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-01-04 16:57 UTC · Resolved: 2021-01-04 23:25 UTC · Duration: 6.5 h
- Updates: 4 · Affected components: Feed Realtime Notifications, Personalization
- [Vendor status page: https://stspg.io/djt0tmw6mjdm](https://stspg.io/djt0tmw6mjdm)
- [Company: Stream (GetStream)](https://rewindex.com/company/getstream.md)

## Timeline of updates

- **investigating** 2021-01-04 16:57 UTC: We are currently investigating an issue with AWS SQS, we are receiving 100% error rate from SQS APIs. Our feeds realtime endpoint is currently unable to push notifications to SQS.
- **monitoring** 2021-01-04 17:38 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2021-01-04 19:45 UTC: We are continuing to monitor for any further issues.
- **resolved** 2021-01-04 23:25 UTC: Millions of requests to the handshake endpoint of our feed realtime system broke the API. This issue has been resolved and a full post mortem will follow.

## Rewindex changes for this incident

- 2021-01-04 16:57 UTC: [Critical incident: Feed Realtime - SQS high error rate](https://rewindex.com/change/i2081f08277641d.md)


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Canonical: https://rewindex.com/company/getstream/incidents/8thr2dsqvcq6 · Markdown: https://rewindex.com/company/getstream/incidents/8thr2dsqvcq6.md · JSON: https://rewindex.com/api/v1/companies/getstream/incidents/8thr2dsqvcq6 · Generated 2026-10-20T00:05:14.061Z