# Stream (GetStream): Timeout Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-11-21 21:27 UTC · Resolved: 2019-11-21 22:16 UTC · Duration: 49 min
- Updates: 3 · Affected components: Chat API, us-east
- [Vendor status page: http://stspg.io/d8357b165](http://stspg.io/d8357b165)
- [Company: Stream (GetStream)](https://rewindex.com/company/getstream.md)

## Timeline of updates

- **investigating** 2019-11-21 21:27 UTC: We are experiencing spikes of timeout errors; the team is investigating on the root cause and working on a remediation
- **monitoring** 2019-11-21 22:04 UTC: Increased load on some API endpoints caused traffic to spike intermittently. Adding more capacity remediated the problem.
- **resolved** 2019-11-21 22:16 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2019-11-21 21:27 UTC: [Major incident: Timeout Errors](https://rewindex.com/change/i941dc0485c2ac8.md)


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Canonical: https://rewindex.com/company/getstream/incidents/80k8g6q1l8ty · Markdown: https://rewindex.com/company/getstream/incidents/80k8g6q1l8ty.md · JSON: https://rewindex.com/api/v1/companies/getstream/incidents/80k8g6q1l8ty · Generated 2026-10-20T02:20:50.653Z